Sofia Hurley
Washington,DC
Summary
Dynamic and results-driven college student with extensive experience in customer service at multiple food establishments. Proven ability to resolve conflicts and enhance guest satisfaction while training new staff. Skilled in time management and effective multitasking, consistently ensuring a welcoming environment and smooth operations in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Hostess
Black Market Bistro
04.2023 - 08.2023
- Efficiently accommodated guests at large volumes during peak hours
- Successfully dealt with customer complaints to guarantee satisfaction
- Trained new employees to use the technical systems
- Assisted with other tasks (to go orders, glass polishing, food running, etc.)
Front of House Staff
Potomac Sweets
08.2021 - 06.2022
- Warmly greeted new and returning customers to ensure a welcoming environment
- Managed daily operations i.e. cash register, customer service, restocking shelves, cleaning
- Supervised the bakery in the absence of the manager/any other employees
Busser
Frankly Pizza
04.2021 - 08.2021
- Worked closely with wait staff to ensure tables were quickly bussed and turned over
- Assisted in food running/ side work (shining silverware, refilling ice, etc.)
- Took requests from customers (drink refills, silverware, etc.)
Education
Bachelor's Degree - International Studies
American University
05.2025
High School -
Einstein High School
01.2022
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Effective multitasking
- Strong interpersonal skills
Timeline
Hostess
Black Market Bistro
04.2023 - 08.2023
Front of House Staff
Potomac Sweets
08.2021 - 06.2022
Busser
Frankly Pizza
04.2021 - 08.2021
Bachelor's Degree - International Studies
American University
High School -
Einstein High School
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