HUBERT LITTLE
LOUISVILLE,KENTUCKY
Summary
Proven leader with a track record of enhancing operational efficiency and team performance at Wing Zone. Excelled in staff training and development, leveraging strong problem-solving skills and adaptability to drive results. Achieved significant improvements in customer satisfaction and team productivity through strategic planning and effective communication.
While at Wing Zone, initiated the first Training department, that incorporated management for continued coaching and development. Ultimately gaining the corporate responsibility of training new general managers and franchisees nationwide.
Overview
2025
2025
years of professional experience
Work History
Manager
Wing Zone
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Director of Training
Wing Zone
Louisville, KY
09.2013 - Current
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Negotiated contracts with external providers, securing high-quality services at competitive rates for the organization.
- Conducted in-depth needs assessments to identify skill gaps and develop targeted training initiatives.
- Introduced innovative learning methods such as gamification to boost engagement levels during training sessions.
Education
Bachelor Of Applied Science - Business Management
Daymar College - Clarksville
Clarksville, TN03.2017
Associate Of Applied Science - Business Management
Daymar College
Clarksville, TN03.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Strategic Planning
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
- Policy Implementation
- Schedule Preparation
- Workforce Management
- Computer Skills
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
Timeline
Director of Training
Wing Zone
09.2013 - Current
Manager
Wing Zone
Bachelor Of Applied Science - Business Management
Daymar College - Clarksville
Associate Of Applied Science - Business Management
Daymar College