Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hugh Nolan

GREENVILLE,South Carolina

Summary

Store manager with strong, recent experience in retail operations and staffing. Strengths include sales and inventory management; team-building and leadership; and customer service.

Demonstrated ability to enhance retail performance through strategic and tactical planning and the targeted implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and personal investment.

Additional experience as a public (radio and television) personality with a history of strong customer (listener and viewer) engagement.

Overview

12
12
years of professional experience

Work History

Store Manager

Starbucks
Greenville, South Carolina
03.2017 - 09.2024
  • Oversaw all daily operations in a fast-faced, customer-focused food and beverage operation which included cafe and drive thru service and support for deliveries. Maintained high store ops and customer connection scores while achieving consistent sales growth and the best "out the window" times in-district.
  • Recruited, onboarded, trained, and supervised employees. Ensured compliance with company polices, maintaining records of performance reviews and corrective actions. Created weekly work schedules to maximize labor efficiency. Evaluated employee performance and mentored employees on interactions with both customer and colleagues, as well as daily tasks and procedures.
  • Managed inventory tracking and oversaw inventory counts. Balanced sales, reconciled cash, and oversaw bank deposits. Prepared regular reports on sales, expenses, and P&L. Implemented, and provided feedback on, company marketing and promotions. Established store-specific tactics and strategies to optimize operational performance.
  • Delivered exceptional customer service and satisfaction through relationship-building, active solicitation of customer feedback, and immediate problem-solving.

Broadcaster

Total Traffic Network
Malvern, PA
06.2012 - 09.2018
  • Produced, managed, and hosted live and pre-produced radio broadcasts (and participated in national cable television broadcasts).
  • Developed and prepared engaging radio content for listeners, monitoring feedback regarding quality and content. Actively solicited and responded to such feedback while engaging the audience as a personality.
  • Managed station and production social media accounts and created promotional materials including press releases, flyers, and web content. Hosted promotional events including concerts, dance events, and "remote live" broadcasts.
  • Performed studio production for the morning show at a top-rated Miami music station (WMXJ). Edited audio files using digital editing software such as Adobe Audition. Collaborated with other talent on programming and structure. Handled technical and engineering emergencies while on-air.
  • Wrote scripts for news broadcasts, promotions and advertisements, and public service announcements. Researched topics of interest and maintained up-to-date knowledge of current events and trends. Produced entertaining and topical content. Conducted interviews and recorded commentary for broadcast.

Education

Some College (No Degree) - Political Science and Government

Villanova University
Villanova, PA

Some College (No Degree) - Theater Arts

Broward College
Fort Lauderdale, FL

Skills

  • Store operations oversight
  • Team development and staff supervision
  • Inventory management
  • Cash oversight
  • Operational efficiency
  • Maximization of profitability
  • Communication (written and verbal)
  • Customer (and audience) engagement

References

References available upon request.

Timeline

Store Manager

Starbucks
03.2017 - 09.2024

Broadcaster

Total Traffic Network
06.2012 - 09.2018

Some College (No Degree) - Political Science and Government

Villanova University

Some College (No Degree) - Theater Arts

Broward College

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Hugh Nolan