Hugo Anzures
Orland,CA
Summary
Driven Assistant Manager at TIC Inc., adept in customer relations and staff supervision, enhanced customer satisfaction and mentored staff for professional growth. Co-owned Kiana Party Rentals, leading to improved service quality. Skilled in forklift operation and team motivation, showcasing a blend of hard and soft skills for operational excellence.
Overview
9
9
years of professional experience
Work History
Assistant Manager
TIC Inc.
07.2018 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Worked 100 hour a week to meet customer needs.
- Traveled out of state for 3-5 days at a time to meet customer needs.
Co Owner
Kiana Party Rentels
01.2016 - 02.2019
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Loading and unloading
- Fork Lift operator
- Telescopic Operator
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
TIC Inc.
07.2018 - 07.2024
Co Owner
Kiana Party Rentels
01.2016 - 02.2019
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