Hugo Contreras

Customer Service Associate | Publix

Specialized in Cashiering, Bagging, and Cleaning

• Managed high-volume cash transactions, handling thousands of dollars with accuracy and integrity.
• Delivered exceptional customer service by assisting customers with their purchases, addressing inquiries, and providing a positive shopping experience.
• Consistently maintained a clean and organized store environment by performing routine cleaning tasks throughout the entire store.
• Adapted to diverse weather conditions while performing outdoor duties, ensuring that all tasks were completed in any climate.
• Demonstrated strong work ethic and commitment to the store’s standards, contributing to a welcoming atmosphere for customers.

• Operated a variety of rides at Universal Studios Orlando, ensuring a safe and enjoyable experience for over 500 visitors daily
• Demonstrated exceptional customer service skills by providing information, assistance, and maintaining a positive attitude
• Proactively addressed guest concerns, inquiries, and complaints, resolving issues efficiently and effectively to enhance the overall guest experience
• Contributed to maintaining a clean and organized work environment, adhering to strict hygiene and safety guidelines

• Successfully supervised the safety of over 100 patrons daily, demonstrating strong vigilance and quick response to any potential hazards or emergencies
• Consistently provided exceptional customer service and showcasing extensive expertise in our products and services
• Conducted regular safety inspections and ensured the proper functioning of equipment, such as life-saving devices and emergency alarms