Hugo Gonzalez

• Upsold customers by recommending accessories and promotions to increase revenue.
• Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
• Performed in-store product demonstrations at assigned events.
• Maintained sound knowledge of company product suites.

Accomplishment:

-200% month over month in generating new customers and accounts.

-Over 150% in every metric month over month

-95% Customer Survey Satisfaction

• (3yrs) telecom In-store store sales, and phone sales
• (4yrs) outbound sales and B2B sales
• (3yrs) Sales Lead positions (set daily, monthly, quarterly sales goals/ Trained and developed sale reps and new hires/ Set and organized store operations including but not limited to scheduling, meeting daily and monthly targets, manage and operated at store level.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

SKILLS- Data Analytic: Salesforce, Excel, Spreadsheets, data graph

Breaking down information and Data- finding problems or errors and providing effective and accurate solutions. Communication skills- training, development, Presentations and PowerPoint.

• (7YRS consecutively) Winner Circle Nominee (top 10% in sales in the
• (Store Level) Manage and executed store performance being top in the district month over month

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Reviewed sales and gross profit report to assess company efficiency.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.