Hugo Ochoa
Dothan,AL
Summary
Sharp Assistant Restaurant Manager focused on increasing patronage and boosting revenues. Offering exemplary food safety skills and team development skills. Bilingual Assistant Restaurant Manager accustomed to supervising high-volume environments and alleviating process issues. Highly effective working with people from all walks of life.
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail, and methodical approach.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Manager
Rodeos
Headland, AL
06.2019 - 10.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
IT Technician
Self-employed
Dothan, AL
08.2019 - Current
- Setting up hardware. Installing and configuring software and drivers in Microsoft laptops.
- Replacing, maintenance, and updating hardware on Microsoft laptops
replacing flexes, batteries, screens, and charging ports on iPhones and iPads. - Troubleshooting, maintenance, and diagnostics on iPhones and iPads.
Education
High School Diploma -
Colegio Mixto La Popa
Cartagena, Colombia06.2005
No Degree - Law
Universidad De San Buenaventura Cartagena
Cartagena 07.2005 - 05.2013
Skills
- Staff supervision
- Anticipating Problems
- Performance Improvement
- Front of House Management
- Training and Onboarding
- Delegating Assignments and Tasks
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
IT Technician
Self-employed
08.2019 - Current
Assistant Manager
Rodeos
06.2019 - 10.2021
No Degree - Law
Universidad De San Buenaventura Cartagena
07.2005 - 05.2013
High School Diploma -
Colegio Mixto La Popa
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