Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hugo Pacheco

Big Bear Lake,CA

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Server

Denny's Diner
10.2014 - Current
  • Handles food, making sure it's warm for guests
  • Can handle heavy trays of food and beverages as well as boxes and etc.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Answered customers' questions, recommended items, and recorded order information.

Server/Server Assistant Manager

The Pines Restaurant
03.2020 - 06.2022
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Led team of servers to consistently meet customer service and sales targets.
  • Worked handling food and satisfying costumers needs.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes

Education

Some College (No Degree) - Social Science/ Graphic Design

Crafton Hills College
Yucaipa, CA

Skills

  • Transactions and Cash Handling
  • Food Serving/ Fine Dining Food Serving
  • Cocktail Knowledge
  • Process Payments
  • Beverage Preparation
  • Table Bussing
  • Chemical Handling
  • Efficient Work Ethic
  • Listen to learn
  • Listen to directions

Languages

Spanish
Native or Bilingual

Timeline

Server/Server Assistant Manager

The Pines Restaurant
03.2020 - 06.2022

Server

Denny's Diner
10.2014 - Current

Some College (No Degree) - Social Science/ Graphic Design

Crafton Hills College

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Hugo Pacheco