Hugo Sepulveda Tapia

• Conducted security inspections of aircraft for compliance with government and company requirements.
• Cleaned and sanitized aircraft lavatories to meet company standards.
• Complied with TSA, FAA, and corporate regulations to maximize personnel safety.
• Conducted regular performance evaluations for cabin crew members, identifying areas for improvement and providing constructive feedback.

• Used in-store system to locate inventory and place special orders for customers.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Developed strong rapport with customers and created positive impression of business.
• Listened to customer needs and desires to identify and recommend optimal products.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Documented training and progress on database to enable tracking history and maintain accurate records.
• Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
• Maintained current knowledge of all team position requirements.
• Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
• Taught new team members correct procedures for all areas of operations
• Set positive example for team members by providing high-quality, efficient service.
• Trained other employees in customer service, safety, and performance requirements.

Maintained accurate records of sales and customer information.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Demonstrated proficient product knowledge to customers and provided detailed product information.
• Assisted and supported training of new sales associates.
• Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
• Increased monthly sales 25% by recommending seasonal buy one get one sales, rebates and limited time offers

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.