HUIYU WEN
Staten Island
Summary
Results-driven professional with extensive experience in retail management. Skilled in staff training, problem-solving, and financial record keeping, contributing to increased customer satisfaction and operational efficiency.
Overview
27
27
years of professional experience
Work History
Store owner
EZ Mobile Inc.
New York
01.2009 - Current
- Managed daily operations of retail store and ensured smooth workflow.
- Led staff training and development to enhance customer service skills.
- Implemented inventory management systems for efficient stock control.
- Coordinated marketing strategies to promote store offerings and increase visibility.
- Oversaw financial transactions and maintained accurate records of sales.
- Established strong vendor relationships to ensure product availability and quality.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Maintained records of sales, profits and losses within the store.
- Welcomed customers and offered assistance with browsing and purchasing needs.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
- Managed inventory levels, restocking shelves as needed.
- Provided training for employees on product knowledge and customer service techniques.
- Prepared for new product lines and seasonal changes by running in-store and online clearance events.
- Ensured compliance with state and local laws regarding business operations.
- Developed store policies and procedures to ensure customer satisfaction.
- Identified areas of improvement for increased productivity or cost savings initiatives.
- Organized and scheduled staff to maximize efficiency in the store.
- Negotiated contracts with vendors to secure best prices for products.
- Assisted with purchasing decisions based on customer demand and current market conditions.
- Planned promotional campaigns for new products or specials.
- Tracked employee performance and provided feedback regularly to ensure quality standards were met.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Store Manager
JT Wireless Inc.
New York
01.2006 - 12.2028
- Trained and supervised staff to enhance customer service and sales techniques.
- Managed daily store operations and ensured compliance with company policies.
- Coordinated inventory management and stock replenishment processes effectively.
- Developed and implemented visual merchandising strategies to promote products.
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Conducted regular staff meetings to communicate goals and operational updates.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Maintained cleanliness and organization of the store environment for optimal shopping experience.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
Medical Billing Assistant
Lin Rong Sheng Physical Therapy & Acupuncture
New York
01.2002 - 11.2005
- Processed patient billing information using electronic health record systems.
- Verified insurance coverage and patient eligibility for medical services.
- Assisted in resolving billing discrepancies with healthcare providers and patients.
- Maintained organized records of billing transactions and patient accounts.
- Communicated with patients regarding billing inquiries and payment plans.
Education
Associate of Business Administration - Business
Borough of Manhattan Community College
New York, NY05-2008
Skills
- Inventory management
- Sales analysis
- Vendor negotiation
- Financial record keeping
- Visual merchandising
- Customer relationship management
- Staff training and development
- Problem solving
- Budget planning
- Store operations
- Performance analysis
Timeline
Store owner
EZ Mobile Inc.
01.2009 - Current
Store Manager
JT Wireless Inc.
01.2006 - 12.2028
Medical Billing Assistant
Lin Rong Sheng Physical Therapy & Acupuncture
01.2002 - 11.2005
Associate of Business Administration - Business
Borough of Manhattan Community College