Huliana Vivar
Gilbert,AZ
Summary
Compassionate healthcare professional with extensive experience in patient care and clinical operations, dedicated to enhancing patient experiences through active listening, crisis intervention, and empathetic communication. Proven track record of fostering collaborative environments that empower teams and drive optimal patient outcomes, underscoring a commitment to excellence in care delivery. Recognized for consistently achieving high-quality results while adapting to the dynamic needs of treatment settings. Focused on leveraging expertise to support both patients and colleagues, ensuring a holistic approach to healthcare.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
First Medical Associates
Severna Park, MD
07.2025 - 03.2026
- Enhanced patient flow by supervising efficient daily operations and quality care.
- Optimized treatment plans through strategic collaboration with healthcare providers.
- Trained junior medical assistants on clinical procedures and patient interactions.
- Developed electronic health record system to improve data accuracy.
- Ensured efficient patient flow and care delivery by supervising medical assistants.
- Improved new staff onboarding with developed training programs enhancing team competence.
- Supervised daily operations and workflow of medical assistants to ensure efficient patient care.
- Trained and mentored junior staff on clinical procedures and patient interaction protocols.
Clinical Supervisor
John Hopkins Community Physicians
Odenton, MD
06.2023 - 02.2024
- Monitored patient behavior and emotional well-being, providing immediate support and intervention as needed.
- Assisted in developing individualized care plans to address specific patient needs and goals.
- Increased team efficiency by leading 12 clinical personnel and support staff.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Enhanced practice standards by monitoring and analyzing staff performance closely.
- Streamlined Medical Assistant hiring by interviewing candidates and providing recommendations.
- Cultivated effective communication with staff and physicians to ensure quality care.
- Managed crisis situations with professionalism to optimize patient support and outcomes.
- Conducted patient assessments to determine needs and coordinate care plans.
Director of Clinical Services
Evolve Direct Primary Care
Annapolis, MD
11.2019 - 07.2023
- Enhanced policy frameworks through development and implementation of revised procedures.
- Facilitated effective communication with clinical staff and patients using active listening.
- Identified and recruited top talent to strengthen team capabilities and workplace culture.
- Trained new hires on job responsibilities for improved performance and compliance.
- Formulated strategic plans that aligned with budgetary and quality assurance goals.
- Managed pharmacy inventory levels by ordering supplies to maintain adequate stock.
- Oversaw surgery scheduling and verified insurance coverage for seamless operations.
- Achieved increased revenue by successfully negotiating client contract renewals.
Lead Medical Assistant
PM Pediatrics Urgent Care
Greenbelt, MD
06.2015 - 11.2019
- Documented patient medical history and vital signs to ensure accurate intake.
- Trained new medical assistants on office procedures and key responsibilities.
- Trained staff on crisis intervention techniques, improving overall team response during emergencies.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Performed EKGs and diagnostic tests according to patient needs.
- Maintained cleanliness and organization of exam rooms and medical equipment.
- Guided patients to exam rooms and addressed their inquiries.
- Monitored supply levels and ordered medical supplies before depletion.
Education
Associate of Applied Science - Addiction Counseling
Anne Arundel Community College
Arnold, MD06-2027
Certificate of Technical Studies - Emergency Medical Technician
Maryland Fire And Rescue Institute
Millersville, MD06-2022
Certified Medical Assistant -
Tesst College of Technology
Baltimore, MD08-2013
High School Diploma -
Northwestern High School
Adelphi MD06-2010
Skills
- HIPAA compliance
- Clinical leadership
- Patient education and counseling
- Phlebotomy expertise
- Conflict resolution techniques
Accomplishments
Everywoman's Marathon Scottsdale 2025
10K Chesapeake Bay Bridge
Annapolis Half Marathon 2022
Certification
- Certified Clinical Medical Assistant (NHA)
- American Heart Association BLS-CPR Certified
- Arizona FPCC
- Peer Support Certification
- CPI Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Medical Assistant
First Medical Associates
07.2025 - 03.2026
Clinical Supervisor
John Hopkins Community Physicians
06.2023 - 02.2024
Director of Clinical Services
Evolve Direct Primary Care
11.2019 - 07.2023
Lead Medical Assistant
PM Pediatrics Urgent Care
06.2015 - 11.2019
Certificate of Technical Studies - Emergency Medical Technician
Maryland Fire And Rescue Institute
Certified Medical Assistant -
Tesst College of Technology
High School Diploma -
Northwestern High School
Associate of Applied Science - Addiction Counseling
Anne Arundel Community College