Humberto Medina
Albuquerque
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
8
8
years of professional experience
Work History
Supervisor
NORC at the University of Chicago
08.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Manager
Vana Society
11.2022 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Advocate
Verizon Wireless
10.2016 - 01.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
ACE Leadership High School
Albuquerque, NM05-2015
Skills
- Workflow optimization
- Team leadership
- Customer service
- Performance metrics
- Effective communication
- Conflict resolution
- Data analysis
- Time management
- Relationship building
Languages
Spanish
Timeline
Supervisor
NORC at the University of Chicago
08.2023 - Current
Manager
Vana Society
11.2022 - 08.2023
Customer Service Advocate
Verizon Wireless
10.2016 - 01.2021
High School Diploma -
ACE Leadership High School
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