Humberto Molina
Lake Havasu City,AZ
Summary
Results-driven professional with a proven track record in store operations and customer engagement. Skilled in problem-solving, multitasking, and team leadership, focused on enhancing operational efficiency and fostering a positive work environment.
Overview
8
8
years of professional experience
Work History
Assistant Store Team Leader
Food City
Lake Havasu City, AZ
05.2025 - Current
- Assisted in daily operations to ensure efficient store functionality and customer satisfaction.
- Supported team leader in managing inventory levels and product displays for optimal sales.
- Provided training to new staff on store policies, procedures, and safety protocols.
- Engaged with customers to address inquiries and resolve issues promptly.
- Coordinated with team members to maintain cleanliness and organization throughout the store.
- Monitored stock levels and reported discrepancies to enhance inventory accuracy.
- Collaborated with management on promotional events to drive customer engagement and sales growth.
- Adapted quickly to changing priorities while maintaining a focus on team goals and objectives.
- Continuously sought opportunities for personal professional development attending relevant industry conferences workshops staying current with retail trends technologies.
- Reviewed sales data regularly to identify trends, adjust inventory levels accordingly, and maximize profitability.
- Enhanced visual merchandising displays for increased foot traffic and higher sales conversion rates.
- Conducted annual performance reviews of team members providing constructive feedback setting achievable objectives future growth opportunities.
- Optimized scheduling procedures to ensure full staff coverage during peak hours, improving overall store efficiency.
- Assisted in hiring, training, and mentoring new team members, fostering a positive work environment and strong teamwork.
- Streamlined inventory management processes to maintain optimal stock levels and minimize waste.
Assistant Customer Service Lead
Food City
Phoenix, AZ
12.2024 - 05.2025
- Led customer service team in resolving inquiries and complaints efficiently.
- Trained new staff on customer interaction best practices and company policies.
- Monitored service quality to ensure adherence to company standards.
- Implemented strategies to enhance customer satisfaction and loyalty.
Night Crew Chief
Food City
Avondale, AZ
06.2021 - 12.2024
- Supervised night crew operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on operational best practices and product handling techniques.
- Managed inventory levels, coordinating stock replenishment to maintain optimal product availability.
- Implemented process improvements that enhanced team productivity and reduced operational delays.
- Conducted regular performance evaluations, providing constructive feedback to promote employee development.
- Collaborated with management to align night shift strategies with overall store objectives and customer needs.
- Ensured compliance with health regulations by maintaining cleanliness and organization in work areas.
- Monitored product expiration dates diligently, rotating stock to ensure freshness while minimizing losses due to spoilage or returns.
- Optimized workflow efficiency with strategic delegation of tasks among team members based on individual strengths.
Assistant Night Crew Chief
Food City
Avondale, AZ
10.2020 - 06.2021
- Supervised night crew operations, ensuring efficient workflow and adherence to quality standards.
- Trained team members on safety protocols and operational procedures to enhance performance.
- Coordinated inventory management, optimizing stock levels and reducing waste during overnight shifts.
- Implemented process improvements that increased efficiency in product stocking and merchandising activities.
Night Crew Member
Food City
Avondale, AZ
07.2018 - 10.2020
- Ensured cleanliness and organization of sales floor and storage areas for efficient operations.
- Assisted in inventory audits, ensuring accuracy in stock levels and minimizing discrepancies.
- Facilitated efficient unloading of delivery trucks, minimizing delays in restocking merchandise on the sales floor.
- Reduced inventory discrepancies by accurately counting and organizing stock during restocking processes.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Inspected inventory to identify shortages and maintain consistent inventory.
Education
Associate of Arts - General Studies
Estrella Mountain Community College
Avondale, AZ05-2016
Arizona General Education Curriculum (AGEC-A) - General Studies
Estrella Mountain Community College
Avondale, AZ05-2016
Associate in General Studies - General Studies
Estrella Mountain Community College
Avondale, AZ05-2016
GED -
State of Arizona
Phoenix, AZ01-2006
Skills
- Store operations
- Health and safety
- Task delegation
- Policy enforcement
- Employee scheduling
- Store maintenance
- Merchandise display
- Workplace safety
- Customer engagement
- Cash handling accuracy
- Stock replenishment
- Loss prevention strategies
- POS system operation
- Returns and exchanges
- Multitasking and prioritizing
- Problem-solving
- Willingness to learn
- Critical thinking
Timeline
Assistant Store Team Leader
Food City
05.2025 - Current
Assistant Customer Service Lead
Food City
12.2024 - 05.2025
Night Crew Chief
Food City
06.2021 - 12.2024
Assistant Night Crew Chief
Food City
10.2020 - 06.2021
Night Crew Member
Food City
07.2018 - 10.2020
Associate of Arts - General Studies
Estrella Mountain Community College
Arizona General Education Curriculum (AGEC-A) - General Studies
Estrella Mountain Community College
Associate in General Studies - General Studies
Estrella Mountain Community College
GED -
State of Arizona