Kristen Jackson
Greencastle,PA
Summary
Professional retail manager with strong background in overseeing store operations and driving team performance. Known for fostering collaborative environments and ensuring consistent execution of strategic goals. Skilled in inventory management, customer service excellence, cash handling and staff training. Adaptable and reliable, ready to meet evolving business needs.
Overview
12
12
years of professional experience
Work History
Assistant Store Team Leader
American Eagle Outfitters
17301 Valley Mall Rd Hagerstown, MD 21740
08.2017 - Current
- Maintained a clean, safe, and organized store environment for both employees and customers.
- Collaborated with store team leader to develop and execute promotional strategies that boosted sales revenue.
- Reviewed sales data regularly to identify trends, adjust inventory levels accordingly, and maximize profitability.
- Conducted annual performance reviews of team members providing constructive feedback setting achievable objectives future growth opportunities.
- Addressed customer complaints promptly, resolving issues effectively and maintaining high levels of customer satisfaction.
- Oversaw loss prevention efforts by monitoring security systems, conducting audits routinely assessing potential risks within the store.
- Managed daily operations by delegating tasks efficiently among team members while monitoring progress toward goals.
- Assisted in hiring, training, and mentoring new team members, fostering a positive work environment and strong teamwork.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Performed cash and transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Enhanced visual merchandising displays for increased foot traffic and higher sales conversion rates.
Warehouse Worker
Canteen Vending
Williamsport, MD
09.2015 - 07.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Maintained clean, orderly work environment free of hazards.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Restaurant Server
Il Castellos Resaturant
Greencastle, PA
05.2013 - 09.2015
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Greencastle Antrim High School
Greencastle, PA06-2015
Skills
- Store operations
- Health and safety
- Policy enforcement
- Employee scheduling
- Cash handling accuracy
- Customer engagement
- Teamwork and collaboration
- Friendly and helpful
- Honest and dependable
- Time management
- Adaptability and flexibility
- Cash register operation
Timeline
Assistant Store Team Leader
American Eagle Outfitters
08.2017 - Current
Warehouse Worker
Canteen Vending
09.2015 - 07.2017
Restaurant Server
Il Castellos Resaturant
05.2013 - 09.2015
High School Diploma -
Greencastle Antrim High School