Humberto Trejos
Roseville,CA
Summary
Once understanding the task or goal of the company, becoming passionate is easy. Self-motivated, reliable, responsible and hard-working person. Adaptable to any challenge placed ahead. Work well in both team environment as well as using own initiative. Great under pressure and adhere to strict deadlines. Always willing to learn but also teach.
Overview
9
9
years of professional experience
Work History
Amerigas Inside Sales and Support
Amerigas
Rocklin, California
03.2026 - Current
- Answered inbound customer calls for high-volume contact center support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Explained products, services, and next steps in clear language.
- Provided detailed product information to potential customers during sales presentations.
- Addressed customer objections by delivering clear and focused product information.
- Guided callers through payment, service, and order processes.
- Utilized various software and tools to streamline processes and optimize performance.
- Verified customer information before sharing account updates.
- Maintained calm, professional communication during difficult customer interactions.
- Escalated complex issues to supervisors or specialty teams.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained an organized database of contacts and client information.
- Identified customer needs and provided tailored solutions to meet their requirements.
Solar Call Center Representative
Senga Energy
El Dorado Hills
01.2024 - 03.2026
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management, and order calls.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Boosted customer service satisfaction ratings through consistent quality control.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations. Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
Inventory Management Specialist/ Delivery Driver
Ohana Gardens
Sacramento, CA
03.2018 - 01.2024
- +3years of inventory managing experience
- Proficient in Microsoft Office Suite including Excel for data tracking and analysis
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports
- Strong organizational skills and attention to detail
- Completed physical inventory counts each week
- Experience in using inventory software
- Metrc certified in cannabis inventory management and traceability procedures
- Proficient with Metrc software for tracking cannabis products from seed to sale
- +2 years of dispatching and coordinating deliveries
- Proficient in delivery scheduling software and route optimization tools
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation, and assigned personnel.
- Provided customers with information on products and services.
- Utilized customer feedback to improve customer service.
- Maintain accuracy of inventory records and resolve discrepancies in a timely manner
- Train staff on inventory management and dispatching
- Train new drivers on delivery procedures, product handling, and compliance standards
- Outstanding customer service with multiple positive reviews
Education
High School Diploma -
Bella Vista High School
Fair Oaks, CA01-2011
Some College (No Degree) -
Folsom Lake College
Folsom, CASkills
- Order Management
- CRM Systems
- Sales strategy
- Customer Service
- Client Needs Assessment
- Order processing
- Logistics coordination
- Inventory Control
- Data entry
- Issue resolution
- Problem solving
- Time Management
- Bilingual (Spanish)
- Adaptability
- Communication Skills
- Conflict resolution
Timeline
Amerigas Inside Sales and Support
Amerigas
03.2026 - Current
Solar Call Center Representative
Senga Energy
01.2024 - 03.2026
Inventory Management Specialist/ Delivery Driver
Ohana Gardens
03.2018 - 01.2024
High School Diploma -
Bella Vista High School
Some College (No Degree) -
Folsom Lake College