Hunter Broadway
Tilton,IL
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Carle Foundation Hospital- Urogynecology
07.2022 - Current
- Schedule patients for appointments
- Oversee my providers
- Take incoming calls/make outgoing calls to patients
- Refer patients out/look over/schedule incoming referrals
- Monitor providers schedules
Phlebotomist/Receptionist
Carle Hospital
09.2021 - Current
- Collect & process blood samples
- Check patients in and out
- Schedule and reschedule patients for glucose tests and blood tests
- Help patients in general
- Transcribe outside orders
- Call doctors and patients
Phlebotomist/Receptionist
OSF HealthCare Heart of Mary - Urbana, IL
08.2018 - 09.2021
- Collecting Blood specimens, helping patients if they need anything
- Checked patients in for lab and Raspatory appointments transcribed orders
- Educated patients on proper blood draw techniques.
- Maintained accurate records of collected specimens and test results.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Monitored inventory levels of supplies used in phlebotomy services.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Ensured compliance with federal regulations governing laboratory procedures.
- Verified patient information prior to specimen collection.
- Processed samples accurately and efficiently.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Calibrated equipment according to manufacturer specifications.
- Responded quickly and effectively to emergency situations.
- Maintained a clean, safe, and organized work environment.
Phlebotomist/Receptionist
OSF HealthCare - Danville, IL
02.2018 - 08.2018
- (transferred to urbana)
Phlebotomist/Receptionist
Alverno Clinical Laboratories - Danville, IL
10.2017 - 02.2018
- Collected Blood Specimens til we got bought out by OSF
- Checked patients in for lab and Raspatory appointments transcribed orders
- Educated patients on proper blood draw techniques.
- Maintained accurate records of collected specimens and test results.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Monitored inventory levels of supplies used in phlebotomy services.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Ensured compliance with federal regulations governing laboratory procedures.
- Verified patient information prior to specimen collection.
- Processed samples accurately and efficiently.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Calibrated equipment according to manufacturer specifications.
- Responded quickly and effectively to emergency situations.
- Maintained a clean, safe, and organized work environment.
Cashier/Customer Service
Village Pantry - Oakwood, IL
08.2014 - 09.2017
- Helped Customers, Stocked Shelves, Cooked in the kitchen, rang customers up
Education
Certificate in Phlebotomy -
Danville Area Community College
11.2017
High school or equivalent in Deploma -
Armstrong High School
05.2012
Skills
- Epic
- Phlebotomy
- Retail Sales
- Patient Care
- EKG
- Medical Records
- CPR Certified
- Scheduling
- Venipuncture
- Transcription
Certification
- Phlebotomy - 08/2017
- Driver's License
Referances
Antonia Jackson: Supervisor
217-383-3140 option 2
Morgan Bridgman: Peer
217-495-2202
Timeline
Patient Service Representative
Carle Foundation Hospital- Urogynecology
07.2022 - Current
Phlebotomist/Receptionist
Carle Hospital
09.2021 - Current
Phlebotomist/Receptionist
OSF HealthCare Heart of Mary - Urbana, IL
08.2018 - 09.2021
Phlebotomist/Receptionist
OSF HealthCare - Danville, IL
02.2018 - 08.2018
Phlebotomist/Receptionist
Alverno Clinical Laboratories - Danville, IL
10.2017 - 02.2018
Cashier/Customer Service
Village Pantry - Oakwood, IL
08.2014 - 09.2017
Certificate in Phlebotomy -
Danville Area Community College
High school or equivalent in Deploma -
Armstrong High School
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