Hunter Hernandez
Raeford,NC
Summary
At Dicks Sporting Goods, I spearheaded initiatives that significantly enhanced customer satisfaction and sales performance through expert conflict resolution and dynamic product promotion. My adeptness in employee training and safety adherence, coupled with exceptional leadership and customer service management skills, propelled team productivity and store presentation to new heights. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level ASM position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Key Carrier
Dicks Sporing Goods
08.2020 - Current
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
Education
No Degree - Marine Biology
Sandhills Community College
Pinehurst, NCSkills
- Store operations
- Delegation Abilities
- Employee Scheduling
- Store maintenance
- Loss prevention strategies
- Customer Service
- Cash Handling
- Training and mentoring
- Multitasking and Prioritizing
- Relationship Building
- Creativity and Originality
- Product Knowledge
Fishing, Kayaking, Camping, and Traveling
On my free time i typically go out and hit the water whether im fishing or kayaking, sometimes both. During the cooler months the family and myself tend to go and travel and go camping up in the mountains or the beach.
Timeline
Key Carrier
Dicks Sporing Goods
08.2020 - Current
No Degree - Marine Biology
Sandhills Community College
Similar Profiles
Jakob SoleJakob Sole
Sales Associate at Dicks Sporing GoodsSales Associate at Dicks Sporing Goods
Mariam BagdadiMariam Bagdadi
Price Signage Lead at Dicks Sporing GoodsPrice Signage Lead at Dicks Sporing Goods
Nathaniel St.ClaireNathaniel St.Claire
Sales Associate/Bike Technician at Dicks Sporing GoodsSales Associate/Bike Technician at Dicks Sporing Goods
STEPHEN PAANANENSTEPHEN PAANANEN
Cashier at Dicks Sporing GoodsCashier at Dicks Sporing Goods
Jeimy McKenzieJeimy McKenzie
Spanish Teacher at Shelby County Public SchoolsSpanish Teacher at Shelby County Public Schools