Hunter McCall
Lowell,AR
Summary
10 years of experience in the automotive and customer service industries with a proven ability to manage high-performing technician teams, achieve performance targets, and exceed customer satisfaction goals. Skilled in dealership software, fleet account coordination, and leading service departments through record-setting results. Seeking a Project Manager role to apply operational leadership and team development expertise.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
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References:
Jeb Neel - General Manager Superior Buick GMC
(501)580-8350
jneel@drivesuperior.com
Mason Beck - Finance Manager Superior Buick GMC
(479) 212-0782
mbeck@drivesuperior.com
Travis Clark - VP Coenco INC
(479) 841-3425
Overview
10
10
years of professional experience
Work History
Service Advisor
McLarty Daniel Buick GMC
12.2024 - Current
- Frontline advisor in a high-volume, 17-technician shop
- Achieved record-breaking service month within first few months
- Manage fleet accounts and drive high customer satisfaction
- Utilize X-Time, Numa, AutoLive, and Microsoft tools to manage workflows
- Collaborate with technicians and leadership for efficient service delivery
Service Advisor / Assistant Service Manager
Superior Buick GMC
08.2018 - 11.2024
- Led 7-technician team to multiple record-setting months
- Achieved 6 consecutive Mark of Excellence awards from GM
- Used CDK, GlobalConnect, Nexus, and Google Drive for daily ops
- Trained and mentored new service advisors and support staff
Service Advisor
Everett Buick GMC
08.2015 - 08.2018
- Oversaw 18-technician shop, meeting or exceeding service targets
- Handled customer communications, scheduling, and diagnostics
- Used dealership systems to manage inventory and reporting
- Implemented team performance improvements and process fixes
Education
High School Diploma -
Springdale High School
Springdale, AR01.2015
Skills
- Team Leadership
- Automotive & Mechanical Knowledge
- Fleet Account Management
- CDK Software
- GM GlobalConnect
- Nexus Platform
- X-Time
- Numa
- AutoLive
- Workflow Optimization
- Microsoft Office
- Customer Satisfaction
- Professional Growth & Development
Timeline
Service Advisor
McLarty Daniel Buick GMC
12.2024 - Current
Service Advisor / Assistant Service Manager
Superior Buick GMC
08.2018 - 11.2024
Service Advisor
Everett Buick GMC
08.2015 - 08.2018
High School Diploma -
Springdale High School
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