Hunter Murray

• Supervised daily operations to ensure compliance with safety and quality standards.
• Trained team members on efficient food preparation and customer service techniques.
• Streamlined inventory management processes to reduce waste and enhance order accuracy.
• Assisted in scheduling staff shifts to maintain optimal coverage during peak hours.
• Monitored financial transactions to ensure accurate cash handling and reporting.
• Conducted regular performance evaluations to identify training needs and improve staff productivity.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

At Zaxbys I fielded support calls from Managers and Operations to troubleshoot and implement hardware and software solutions.

Isolated and repaired hardware issues with POS systems at store level across 900+ Zaxbys restaurants.

Collaborated with GMs and DMs to identify and implement fastest solutions.

• Developed and maintained documentation for system processes and technical specifications.
• Analyzed system requirements and specifications to enhance functionality and user experience.

• Developed and implemented strategies to improve customer satisfaction scores consistently.
• Led training programs for new team members, enhancing operational efficiency and service quality.
• Coordinated inventory management processes, reducing waste and optimizing stock levels.
• Monitored daily operations to ensure compliance with health and safety standards.
• Mentored staff on best practices in customer service and team collaboration techniques.
• Resolved escalated customer concerns effectively, strengthening brand loyalty and trust.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.