Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Hunter Pegues

Mount Vernon,WA

Summary

Highly detail-oriented and professional leader successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Enterprising manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Branch Manager

Orkin Pest Control
01.2019 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Assessed employee performance and developed improvement plans.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Examined customer loan applications for loan approvals and denials.
  • Resolved various issues impacting sales management and business operations.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Implemented service improvements to enhance sales cycle.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Oversee monthly, quarterly, and annual P&L data and look for areas of improvement for my team.

Branch Manager

Surety Pest Control
06.2017 - 01.2019
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.

Service Manager, Sales Inspector, Service

Surety Pest Control
01.2009 - 06.2017
  • Served as a maintenance technician, sales coordinator, and service manager for successful pest control company, based in western Washington
  • Have been operating as the service manager since late 2012
  • Duties include expert residential and commercial inspections and service/sales related to restoration and/or pest control
  • Work in a high-pressure environment where decisions must be made for the company and for the customers
  • Manage between 12 to 15 employees and see that maintenance routes are completed for the month
  • Offer guidance to employees I supervise on successful customer service, sales, and pest control tactics in order to improve company/client relations
  • Have experience in residential repairs, insulation, and home/business inspections
  • Have wide knowledge in plant varieties, disease, and pest control for ornamental plantings
  • Have strong working knowledge of horticulture tools, practices, pest control techniques, and greenhouse/indoor gardening
  • Skilled in a variety of hand tools and can implement safe repairs to structures and interior structure systems
  • Fluent in use of hand held devices used for completing job functions
  • Fully licensed structural pest inspector with categories in ornamental and right of way weed control, ornamental insect and disease management, and structural pest management in state of Washington
  • Serve my company very well and in an honest and responsible manner
  • Did increase route sales territory to number one in my company within 1.5 years time, from 12 subscribing clients to 200 respectively.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.

Aviation Electronics Technician

U.S. Navy
01.2006 - 06.2009
  • Trained to perform pre-flight/post-flight inspections of aircraft to assure proper functionality of avionics and their subsystems
  • Able to repair and troubleshoot components to circuit card level
  • Able to read and interpret technical publications and maintenance instruction manuals to assist in protocol repair of systems.

Education

Certificate -

Purdue University for Urban IPM and Industrial IPM

O Level -

Navy Aviation Survival School - Whidbey Island, WA

Pensacola Junior College -

Pensacola, FL

Association of International Bakers
Manhattan
06.2024

No Degree - Termite Biology

Texas A&M University - Central Texas
Killeen, TX
03.2024

No Degree - Entomology

Entomological Society of America
Washington
06.2015

Huntsville High School -

Huntsville, AL
01.2005

Skills

  • Microsoft office (5 years)
  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Attention to Detail
  • Excellent work ethic
  • Coaching and Mentoring
  • Team Supervision
  • Relationship building and management
  • Client Relationship Management
  • Strong team-builder

Additional Information

Proficient in Windows/Linux software that supports critical functions of work. Work well in environments that require extreme attention to detail. Have the ability to maintain focus and scope under pressure. Work well with others to achieve goals for the customer and business. Possess the skills required to communicate issues and goals with management teams in an unbiased sense. Have relevant experience managing time, employees, and meeting client expectations in a high pressure sales/service environment. Skilled in horticultural sciences and growing. Expert with ornamental insect and disease identification and control. Have been actively growing for last 10 year. Skilled in efficiency and logistical support to move products and services to clients on a deadline. Effectively deliver organized and detailed work to team in effort to achieve common work goals. Have experience in maintaining large account bases and servicing clients with dynamically diverse problems.

Certification

  • Associate Certified Entomologist, Entomological Society of America - Since 2015

Timeline

Branch Manager

Orkin Pest Control
01.2019 - Current

Branch Manager

Surety Pest Control
06.2017 - 01.2019

Service Manager, Sales Inspector, Service

Surety Pest Control
01.2009 - 06.2017

Aviation Electronics Technician

U.S. Navy
01.2006 - 06.2009

Certificate -

Purdue University for Urban IPM and Industrial IPM

O Level -

Navy Aviation Survival School - Whidbey Island, WA

Pensacola Junior College -

Pensacola, FL

Association of International Bakers

No Degree - Termite Biology

Texas A&M University - Central Texas

No Degree - Entomology

Entomological Society of America

Huntsville High School -

Huntsville, AL

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Hunter Pegues