Hunter Smith

• Managed high-stress situations effectively, maintaining professionalism.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Managed a team of productive individuals. Mentored and coached to ensure job satisfaction. Organized and programmed over 3,600+ recording jurisdictions fees and requirements. Aided in the recording and preparation of recording documents.

• Utilized industry best practices to establish a robust requirements management framework, enhancing overall project effectiveness.

• Worked with people through all walks of life to ensure all new employees were happy, productive, and knew all company policies and processes. Mentored and coached upwards of 10+ positions within NTC at a time. Efficiently juggled a multitude of information at once.