Hunter Stout
Sandusky,OH
Summary
Dynamic hospitality professional with extensive experience at Cedar Fair, excelling in front desk operations and customer assistance. Proven ability to enhance guest satisfaction through exceptional service and effective communication. Skilled in managing credit and cash payments while maintaining organized supply stocking, contributing to a seamless guest experience and improved retention rates.
Overview
2026
2026
years of professional experience
Work History
Front Desk Night Auditor
Cedar Fair
04.2025 - 11.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Provided exceptional service to guests seeking information about local attractions, dining options, and transportation services.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Documented accounts and logs throughout shift to keep up with requirements.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Assisted guests with luggage storage needs when necessary, demonstrating commitment to excellent service standards.
- Checked requests and room service for accuracy and guests needing assistance.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Planned coverage needs and organized services to support incoming special events.
- Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.
- Reviewed checklist on daily basis and planned shift accordingly.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Organized wake-up call requests diligently, ensuring timely execution for satisfied guests.
- Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Monitored facility security for guest and personnel safety.
- Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
- Logged wake-up call requests and set up automatic rings in system.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Processed payments securely using the property management system while adhering to strict privacy guidelines.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Performed nightly updates to room charges and rates.
- Participated in ongoing training sessions related to hospitality best practices for continued professional growth and development.
- Contributed to a secure hotel environment by monitoring security cameras and reporting suspicious activities.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Trained new staff members in customer service techniques and hotel operations.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Prepared reports on guest satisfaction levels and other metrics.
- Monitored staff performance and provided feedback and guidance.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Chef
Great Wolf Lodge Resort
2022 - 2023
- Maintained well-organized mise en place to keep work consistent.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Placed orders to restock items before supplies ran out.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Improved kitchen safety, conducting comprehensive training on proper equipment use and emergency procedures.
- Achieved consistent on-time service, optimizing kitchen workflows and staff scheduling.
- Maintained high standards of cleanliness and organization in kitchen, passing all health inspections with excellent ratings.
- Fostered culture of sustainability by sourcing ingredients from local farms and suppliers.
- Enhanced dining experience by crafting innovative menu items tailored to seasonal ingredients.
- Collaborated with front-of-house staff to ensure seamless service, addressing and resolving any issues promptly.
- Streamlined kitchen operations for increased efficiency, implementing new inventory management system.
- Boosted team morale and productivity with regular training sessions on culinary techniques and customer service standards.
- Spearheaded series of cooking workshops for community, building brand loyalty and engaging with wider audience.
- Organized and led team participation in community events, raising restaurant's profile and engaging with potential customers.
- Reduced food waste significantly, introducing composting program and revising portion sizes.
- Enhanced guest satisfaction by introducing feedback system to gather insights and make informed improvements.
- Elevated restaurant's reputation, securing positive reviews through meticulous attention to food quality and presentation.
- Developed signature dish that became bestseller, combining innovative flavors with classic techniques.
- Monitored food production to verify quality and consistency.
- Participated in food tastings and taste tests.
- Evaluated food products to verify freshness and quality.
- Implemented food cost and waste reduction initiatives to save money.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Utilized culinary techniques to create visually appealing dishes.
- Coordinated with team members to prepare orders on time.
- Disciplined and dedicated to meeting high-quality standards.
- Modified recipes to accommodate dietary restrictions and allergies.
- Set up and broke down kitchen for service.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
Store Associate
Burger King
2012 - 2015
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained tidy and organized store to comply with cleanliness standards.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Participated in training sessions to stay updated on product information and company policies.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
- Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
- Conducted regular inventory audits to ensure stock levels were accurate and to identify discrepancies.
- Increased foot traffic with effective storefront merchandising and creative displays.
- Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Maintained clean and inviting store environment, encouraging longer visits from customers.
- Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
- Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
- Collaborated with team members to execute promotional events, leading to increased sales.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
- Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
- Implemented loss prevention strategies, contributing to decrease in shrinkage rates.
- Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
Education
GED/ACT
Skills
- Front desk operations
- Credit and cash payments
- Customer assistance
- Supply stocking
Timeline
Front Desk Night Auditor - Cedar Fair
04.2025 - 11.2025
Chef - Great Wolf Lodge Resort
2022 - 2023
Store Associate - Burger King
2012 - 2015
Ehove Career Center - , GED/ACT