Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
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Hussein Hacham

Dearborn,MI

Summary

I am a versatile and dedicated professional with a diverse background in public safety, law enforcement, and sales. With experience as a 911 police dispatcher, reserve officer, camera sales specialist, and the ability to speak Arabic, I bring a unique set of skills and a strong commitment to serving my community.

As a 911 police dispatcher, I have honed my ability to remain calm under pressure and provide critical assistance during emergencies, and I can do so in both English and Arabic. My exceptional communication skills and attention to detail enable me to coordinate efficiently with first responders and ensure the safety of individuals in distress.

In my role as a reserve officer, I have actively contributed to law enforcement efforts, upholding the principles of justice and maintaining public safety while being able to communicate effectively with Arabic-speaking community members.

My experience in camera sales has allowed me to develop excellent interpersonal skills and a keen understanding of customer needs, and I can provide assistance and recommendations in Arabic when serving customers who prefer this language.

Overall, I am a highly adaptable and resourceful professional who thrives in fast-paced environments. Whether it's managing high-stress situations as a 911 dispatcher, enforcing the law as a reserve officer, or providing top-notch customer service in camera sales, I am committed to making a positive impact and ensuring the safety and well-being of those I serve, all while offering bilingual support in Arabic.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Police and Fire Dispatch

The City of Dearborn
01.2020 - Current
  • This is highly responsible shift work involving the operation of modern communications equipment, including computers, radios, and telephones.
  • Receive emergency 9-1-1 and non-emergency calls, complaints, and inquiries from the public to evaluate and dispatch police, fire, and emergency medical services.
  • Interacts in a consistently pleasant and helpful manner to fellow employees, visitors, and citizens of City of Dearborn and demonstrates highest standards of internal and external customer service.
  • In addition to the need for first response I also aid in watching cctv footage helping officers on the road respond to crimes and associated with pings of phones and cars.
  • Responsible for training new department personnel.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Utilized different technologies such as FLOCK and CCTV to stop threats

Sales Representative

Breakthrough Digital Services
01.2019 - Current
  • Worked with police departments and schools to deploy camera systems such as Liveview technology in areas with no power and quick solar deployment. Managed customer accounts to secure customer satisfaction and repeat business
  • Collaborated with cross-functional teams to identify and address customer needs such as high crime areas and areas of high shooting rates.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Developed and maintained a comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Collaborated with cross-functional teams to identify and address customer needs such as high crime areas and areas of high shooting rates.
  • Attended city council meetings to ensure we are getting funding for products.
  • Researched and identified prospective public, private and corporate funding sources aligned with strategic plan and funding priorities.
  • Helped write and assemble proposals to foundations, corporate funders and government agencies.
  • Researched information and statistics to support proposals and reports.
  • Developed individualized training plans to achieve staff readiness.
  • Coordinated installation of new users and relocations of existing users and managed permits needs for local laws.
  • Negotiated contracts with clients and developed relationships with key personnel.

City of Dearborn
03.2017 - 10.2018
  • Hours per week: 40 Pay $10.25
  • Park and Recreations Duties include mowing lawns, repairing tents, speaking with campers, organizing items to make the day flow easier
  • Supervise Community service members from the 19th district court
  • Conducted winter security on the property to ensure the property was not tampered with.

Education

Bachelor of Arts - Police Science

University of Michigan - Dearborn
Dearborn, MI
12.2023

Associate of Arts - Criminal Justice

Henry Ford College
Dearborn, MI
01.2020

Fordson High School
Dearborn, MI
2018

Some College (No Degree) -

Michael Berry Career Center
Ann Arbor, Dearborn Heights, MI

Skills

  • 911 System Information Databases
  • Prioritizing Situations
  • National Crime Information Center (NCIC)
  • Mobile Surveillance
  • Counterintelligence
  • Surveillance
  • Providing Clear Directions
  • Ability to speak Arabic
  • Effective Customer Communication
  • Verbal and Written Communication
  • Active Listening
  • Undercover Operations
  • Safety and Security
  • Law Enforcement

Affiliations

  • Peer to Peer support member
  • Friends of the Dearborn animal shelter
  • Reserve Police Officer for the City of Inkster


Certification

  • PST - Public Safety Telecommunicator
  • CTO - Communications Training Officer
  • EMD - Emergency Medical Dispatch
  • Police Security, PA330 ,

Languages

Arabic
Native or Bilingual
Spanish
Limited Working

Timeline

Police and Fire Dispatch

The City of Dearborn
01.2020 - Current

Sales Representative

Breakthrough Digital Services
01.2019 - Current

City of Dearborn
03.2017 - 10.2018

Bachelor of Arts - Police Science

University of Michigan - Dearborn

Associate of Arts - Criminal Justice

Henry Ford College

Fordson High School

Some College (No Degree) -

Michael Berry Career Center
Hussein Hacham