Hyacinth Idibia
Optimum HIT
Dacula,GA
1
Certification
11
years of professional experience
IT professional with 10+ years of experience supporting EMR/EHR implementations, application support, and healthcare technology initiatives across inpatient, ambulatory, and specialty care environments. Experienced in Epic go-live support, software implementation, workflow optimization, user training, troubleshooting, system testing, and incident management. Skilled at collaborating with clinicians, project managers, and cross-functional teams to ensure successful software deployments, improve user adoption, and deliver exceptional customer support.
Work History
System Implementation Support Analyst
3 Years 3 Months- Facilitated Epic EMR implementations and go-live activities for multiple healthcare organizations, ensuring smooth transitions and minimal disruption.
- Delivered application support by resolving software, workflow, access, and system issues for physicians, nurses, and administrative staff.
- Participated in application testing, post-go-live stabilization, and ongoing user support.
- Documented and escalated incidents through ticketing systems, collaborating with application and technical support teams to resolve issues efficiently.
- Conducted workflow analysis and system validation, resolving issues to enhance user adoption and streamline operational efficiency.
- Managed user account provisioning, permissions, and secure system access.
Software Implementation Consultant
1 Year 3 Months- Facilitated EMR software implementations, upgrades, and optimization initiatives to enhance system functionality.
- Troubleshot and resolved application, login, printing, and workflow-related issues for end users to improve user experience.
- Managed support ticket lifecycle by logging, tracking, and resolving issues while ensuring compliance with SLA expectations.
- Assisted with system testing, validation, and user readiness activities.
- Resolved application, login, printing, and workflow-related issues for end users.
- Logged, tracked, and resolved support tickets while maintaining SLA expectations.
Software Implementation Consultant
3 Years 1 Month- Delivered Tier 1 and Tier 2 application support during Epic EMR implementations and go-live events.
- Troubleshot application, workflow, hardware, software, and user access issues to ensure seamless EMR functionality.
- Supported clinicians with workflow optimization and system navigation.
- Assisted with User Acceptance Testing (UAT), issue tracking, and defect resolution.
- Monitored support tickets and escalated complex issues to application and technical teams, facilitating timely resolution.
- Conducted training sessions for physicians, nurses, and administrative staff on Epic workflows and best practices to enhance system utilization.
Cable / IT Support Specialist
3 Years 2 Months- Provided technical support for hardware, software, and network connectivity, resolving customer account issues to enhance user experience.
- Assisted customers via phone and remote support, effectively troubleshooting technical problems to ensure timely resolutions.
- Managed support tickets, documented resolutions, and escalated complex issues.
- Delivered exceptional customer service in fast-paced technical support environment, contributing to customer satisfaction and retention.
Education
Bachelor of Science (B.Sc.) - Industrial Relations and Personnel Management
Skills
Epic EMR
Cerner
Meditech
Allscripts
Application support
Software Implementation
Technical support
User testing
Workflow Analysis
System Validation
Incident Management
Ticket Resolution
Issue Escalation
Root analysis
User account management
Access Management
Printers & Scanners
Basic Networking
Certification
- CompTIA Security+
- SAFe 6 Scrum Master
- HIPAA Certification
Timeline
System Implementation Support Analyst
Optimum HIT
03.2023 - 06.2026Read More
Software Implementation Consultant
MEDSR
11.2021 - 02.2023Read More
Software Implementation Consultant
Santa Rosa Consulting
08.2018 - 09.2021Read More
Cable / IT Support Specialist
Direct Solutions
05.2015 - 07.2018Read More
Lagos State University
Bachelor of Science (B.Sc.) from Industrial Relations and Personnel Management
Read More