Hyacinthe Macabuag
Milpitas,California
Summary
Reliable customer service professional with experience in customer service, transaction processing, and daily operations. Skilled in MICROS POS, inventory management, and record keeping. Known for attention to detail, organization, and dependable support for smooth service.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Barista
Tetra Hotel
Sunnyvale, California
01.2022 - Current
- Use the MICROS POS system to process transactions and manage guest purchases.
- Process debit and credit card transactions accurately while handling daily guest purchases.
- Communicate with managers and other hotel departments to coordinate operational and guest-related needs.
- Assist in training team members on departmental procedures, transaction processing, MICROS POS operations, and service standards.
- Conduct monthly inventory counts and monitor supply levels to help maintain appropriate stock.
- Communicate supply needs to managers and assist with placing orders when inventory levels are low.
- Organize and verify incoming deliveries to ensure products received match items ordered.
- Review invoices against received products and identify discrepancies, including items that were delivered incorrectly or charges for products that were not received.
- Notify managers of discrepancies and assist with resolving order and delivery issues.
- Organize delivered packages and maintain an orderly inventory and storage area.
Front Office Assistant
Fremont Family Smiles
Fremont, California
11.2021 - 01.2022
- Managed incoming phone calls, provided accurate information, relayed messages, and coordinated appointment scheduling.
- Checked patients in and escorted them to treatment areas, ensuring smooth transitions and delivering professional customer service.
- Received payments and accurately recorded receipts for services.
- Filed and maintained patient documents and records to support efficient access and compliance with healthcare regulations.
- Transferred required patient information to specialists using computer systems.
- Managed various administrative tasks, ensuring accuracy and confidentiality in handling sensitive patient information.
Crew Member
Cinemark Theaters
Milpitas, California
04.2018 - 03.2020
- Prepared food and beverages while providing efficient customer service in a high-volume environment.
- Processed customer transactions accurately in both concessions and box office.
- Acquired detailed knowledge of product offerings to assist customers effectively. to provide customers with accurate information.
- Answered customer questions, ensuring understanding of company policies and procedures.
- Trained new employees across multiple positions, enhancing team capability and service quality.
- Maintained work areas according to company standards and procedures.
Education
Bachelor of Arts - Communications
San Jose State University
San Jose, CA05-2023
Skills
- MICROS POS
- Beverage preparation
- Inventory management
- Record keeping
- Attention to detail
- Clear communication
- Multitasking and organization
- Customer service
Languages
English
Professional
Tagalog
Professional
Accomplishments
- Employee of the Month- Cinemark: Recognized for strong performance and successfully excelling in new positions.
- Employee of the Month- Tetra Hotel: Recognized twice for strong performance, reliability, punctuality, and contributions to the team.
Affiliations
- Volunteer- Sacred Heart Community Service: Assisted with appointment scheduling, client check-in, and communication for free tax preparation services. Supported daily pantry operations and provided professional assistance to community members.
Timeline
Barista
Tetra Hotel
01.2022 - Current
Front Office Assistant
Fremont Family Smiles
11.2021 - 01.2022
Crew Member
Cinemark Theaters
04.2018 - 03.2020
Bachelor of Arts - Communications
San Jose State University