Hyland Wood
Tyler,TX
Summary
Lively worker with strong customer service skills, known for effective conflict resolution and multitasking abilities. Deeply excited for new opportunities to learn and grow, and looking forward to bringing my skills and positivity to a new team !
Overview
5
5
years of professional experience
Work History
Concierge
Meadow Lake Senior Living
Tyler, TX
09.2021 - Current
- Provided exceptionally warm customer service to residents and their families, nurturing positive relationships and trust in the company.
- Happily managed daily inquiries and requests of current and future residents, prioritizing a cordial experience overall. Further leading to positive word of mouth for the establishment, and enthusiasm to return again.
- Worked through a variety of tasks simultaneously while maintaining professionalism, friendliness, and efficiency under pressure.
- Upkept a tidy and organized working area.
- Conducted regular cleaning schedules and protocols, including sanitization of surfaces and equipment, to uphold cleanliness and hygiene standards in accordance with regulatory guidelines.
- Handled computer and phone operations for communication and data entry.
- Trained in HIPAA regulations, ensuring compliance with patient confidentiality standards and safeguarding sensitive medical information.
- Deepened conflict resolution skills by handling all resident and customer feelings with care and sincerity. Always remaining calm in tense situations, and responding with empathy and patience to achieve customer satisfaction.
Education
CPhT -
CPhT Certification
TylerHigh School Diploma -
Chapel Hill Highschool
Tyler05-2021
Skills
- Personable customer service
- Highly adaptable
- Dedicated work ethic
- Effective problem solving
- Quality multitasking
- Strong conflict resolution
- Reliable punctuality
- Verbal and written communication
- Issue troubleshooting
- Teamwork and collaboration
- Accountability and ownership
- Enduring patience
- Good telephone etiquette
- Positive attitude
Timeline
Concierge
Meadow Lake Senior Living
09.2021 - Current
CPhT -
CPhT Certification
High School Diploma -
Chapel Hill Highschool