Iaboo Lee
Bixby,OK
Summary
Organized and dependable Supervisor successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Center Supervisor
Biolife Plasma Services
03.2021 - Current
- Coordinate with other supervisors to achieve smooth workflow across all areas of the center.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Mentored junior staff members, providing guidance on best practices for efficient task completion and excellent customer service.
Loan Servicing Specialist
Wells Fargo
03.2020 - 06.2020
- Proved successful working within tight deadlines and a fast-paced environment.
- Conducted thorough reviews of loan applications, ensuring accuracy and compliance with company policies.
- Maintained a strong working knowledge of federal regulations, staying up-to-date on changes affecting the industry.
Sample Coordinator
STERIS
08.2017 - 12.2018
- Assisted in resolving any issues related to damaged or misplaced samples, swiftly addressing concerns from clients or internal teams.
- Established clear communication channels between departments, promoting seamless collaboration on sample-related tasks.
- Oversaw proper storage and handling of samples, reducing potential damage or loss incidents.
- Optimized inventory management systems to minimize errors and discrepancies in sample records.
Consumer Support Specialist
Coloplast
10.2016 - 08.2017
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Contributed to the development of internal policies relating to consumer support procedures, enhancing overall effectiveness as a team member.
- Provided personalized assistance to consumers, tailoring solutions based on individual needs and preferences.
- Played a key role in maintaining high levels of customer satisfaction by consistently meeting or exceeding performance metrics and service level agreements.
Center Supervisor
Biolife Plasma Services
11.2011 - 02.2015
- Interceded between employees during arguments and diffused tense situations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Skills
- Workplace Safety
- Team Management
- Task Delegation
- Training and mentoring
- Processes and procedures
- Customer Service
- Multitasking and Organization
- Decision-Making
- Team Leadership
Timeline
Center Supervisor
Biolife Plasma Services
03.2021 - Current
Loan Servicing Specialist
Wells Fargo
03.2020 - 06.2020
Sample Coordinator
STERIS
08.2017 - 12.2018
Consumer Support Specialist
Coloplast
10.2016 - 08.2017
Center Supervisor
Biolife Plasma Services
11.2011 - 02.2015
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