Ialiyah Henderson
Arlington,TX
Summary
Proven track record in customer service and payment processing, demonstrated at Walmart Inc., where I excelled in resolving customer complaints and maintaining professionalism under pressure. Skilled in fostering customer loyalty and enhancing repeat business through empathy and effective communication. Committed to accuracy and safety, boosting productivity by collaborating closely with team members.
Overview
5
5
years of professional experience
Work History
Cashier
Murphy Usa
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
Walmart Inc.
Roanoke, TX
01.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Fright Handler
S&S Activewear
Haslet, Tx
10.2019 - 11.2021
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Packed items to meet shipping requirements.
- Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
Education
Bachelors - Psychology
Prairie View A&M University
Prairie View, TXPaul Lawrence Dunbar High School
Fort Worth, TX06.2020
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Written and verbal communication
- Order Taking
- Payment Processing
Languages
Spanish
Limited Working
Timeline
Cashier
Murphy Usa
11.2023 - Current
Customer Service Representative
Walmart Inc.
01.2022 - 08.2024
Fright Handler
S&S Activewear
10.2019 - 11.2021
Bachelors - Psychology
Prairie View A&M University
Paul Lawrence Dunbar High School