Ian Chartier
Dallas,GA
Summary
Proactive, ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Timely and professional with experienced communication skills to build relationships to drive business retention. Ability to connect with people and understand their wants, needs, and desires to deliver quality service on every interaction.
Overview
3
3
years of professional experience
Work History
Substitute Teacher
Paulding County School District
03.2023 - Current
- Follow classroom plans left by class teacher to continue student education and reinforce core concepts.
- Uphold classroom routines to support student environments and maintain consistent schedules.
- Keep students on-task with proactive behavior modification and positive reinforcement strategies.
- Keep accurate and current attendance records and assignment sheets to maintain file compliance.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Outside Service Attendant
Brookstone Golf And Country Club
10.2022 - 03.2023
- Arranged and maintained cleanliness and organization of the golf course and driving range.
- Provided proactive customer service to club members and guests to accommodate needs and build lasting relationships.
- Monitored and restocked amenities offered on the course.
Telecommunications Manager
Frontline Medical Doctors
06.2021 - 09.2022
- Kept records of all customer interactions and transactions, recording inquiries, comments, or concerns.
- Resolved customers' service or billing complaints by exchanging merchandise or adjusting bills, while listening and recognizing any concerns to build trusting relationships with customer base.
- Led and directed team of 4 telecom specialists on staff, communicating work procedures and company policies.
- Discussed job performance issues with employees to identify causes and form a plan to resolve said problems.
- Consulted with fellow managers to solve problems involving equipment performance and output quality.
- Provided employees with guidance in handling complex tasks and in resolving escalated complaints.
- Trained oncoming employees in using implemented computer software.
Senior Caregiver
Quality Care Senior Sitting Services
05.2021 - 07.2021
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept records of patient care, condition, progress, or any problems to report, and discussed observations with fellow supervisors and case manager.
- Cared for patients by changing bed linens, washing and ironing laundry, and general cleaning.
- Assisted patients in moving in and out of beds, baths, wheelchairs or automobiles, and with dressing and grooming.
Floor Manager
Springs Cinema And Taphouse
08.2020 - 06.2021
- Managed daily team of 8 to 12 employees to maintain smooth-running operations of floor.
- Managed food and equipment inventories and to maintain stock availability and keep inventory records.
- Organized and directed training program that coached employees on handling complicated issues and difficult customers.
- Supervised and evaluated employee performance, resolving personnel problems.
- Established standards for personnel performance and customer service.
Education
Bachelor of Arts - Arts And Entertainment Management
University of Georgia
Athens, GA05.2027
High School Diploma -
East Paulding High School
Dallas, GA05.2018
Skills
- Problem Solving and Analysis
- Customer Satisfaction
- Attentiveness
- Flexibility
- Verbal and Written Communication
- Microsoft Word, Excel, Outlook, Google Drive and Docs
- Adaptability
- Time Management
Timeline
Substitute Teacher
Paulding County School District
03.2023 - Current
Outside Service Attendant
Brookstone Golf And Country Club
10.2022 - 03.2023
Telecommunications Manager
Frontline Medical Doctors
06.2021 - 09.2022
Senior Caregiver
Quality Care Senior Sitting Services
05.2021 - 07.2021
Floor Manager
Springs Cinema And Taphouse
08.2020 - 06.2021
Bachelor of Arts - Arts And Entertainment Management
University of Georgia
High School Diploma -
East Paulding High School
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