Ian Cook
Inverness
Summary
Dynamic sales associate with a proven track record at Brava Booch & Co., excelling in customer service and inventory management. Enhanced customer satisfaction through effective problem-solving and team collaboration, while optimizing processes to boost sales. Skilled in brewing techniques and committed to maintaining high-quality standards in fast-paced environments.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Brava Booch & Co.
08.2022 - Current
- Assisted customers in product selection, enhancing shopping experience and driving sales.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Provided exceptional customer service, promptly addressing inquiries and resolving issues to maintain satisfaction.
- Collaborated with team members to create visually appealing merchandise displays that attracted customer attention.
- Trained new associates on operational procedures and customer engagement strategies to improve team performance.
- Conducted regular stock audits, identifying areas for improvement in inventory management practices.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Brewer
Brava Booch &Co.
08.2022 - Current
- Oversaw fermentation processes to ensure optimal flavor development and product consistency.
- Developed and implemented quality control measures to enhance product safety and taste.
- Mentored junior brewers in brewing techniques and best practices for efficiency.
- Streamlined production workflows, reducing turnaround time without compromising quality.
- Conducted regular equipment maintenance to minimize downtime and maintain operational efficiency.
- Trained staff on safety protocols and sanitation standards to uphold compliance regulations.
- Adhered to good manufacturing practices and standard operating procedures.
- Implemented safety protocols throughout the brewery, reducing accidents and promoting employee wellbeing.
Delivery Driver
Brava Booch &Co.
08.2022 - Current
- Delivered packages efficiently while adhering to safety regulations and traffic laws.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel consumption.
- Managed vehicle maintenance, ensuring readiness for daily deliveries and compliance with safety standards.
- Provided exceptional customer service by addressing inquiries and resolving delivery issues promptly.
- Implemented best practices for package handling to minimize damage during transit and improve customer satisfaction.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
High School Diploma -
William Fremd High School
Palatine, IL06-2023
Skills
- Customer service
- Inventory management
- Sales techniques
- Product knowledge
- Team collaboration
- Process optimization
- Equipment maintenance
- Brewing processes
- Communication skills
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Flexible schedule
Certification
- Food Handlers License
- Food Sampling License
Timeline
Sales Associate
Brava Booch & Co.
08.2022 - Current
Brewer
Brava Booch &Co.
08.2022 - Current
Delivery Driver
Brava Booch &Co.
08.2022 - Current
High School Diploma -
William Fremd High School