James Gill
Henrico,VA
Summary
Dynamic District Manager with proven leadership in optimizing testing operations and enhancing staff capabilities. Expertise in strategic planning and compliance management, driving significant improvements in service quality and operational efficiency.
Overview
11
11
years of professional experience
Work History
District Manager
Prometric
White Marsh, MD
11.2025 - Current
- Managed district operations, guaranteeing alignment with testing standards and procedural requirements.
- Created comprehensive training initiatives aimed at improving staff capabilities and enhancing overall service quality.
- Assessed performance data to uncover areas for enhancement and drive implementation of strategic initiatives.
- Coordinated logistics for testing centers, optimizing resource allocation across multiple locations.
- Analyzed testing facilities through regular audits to identify areas for improvement and maintain compliance with quality benchmarks.
Test Center Administrator
Prometric
Glen Allen, VA
09.2020 - 11.2025
- Administer testing procedures to ensure compliance with industry standards.
- Train and mentor new staff on operational protocols and best practices.
- Coordinate test scheduling and manage candidate communications effectively.
- Monitor testing environments to uphold security and integrity of assessments.
Administrative Assistant
VCU Technology Services
Richmond, VA
05.2015 - 09.2020
- Streamlined communication processes among departments, enhancing information flow and collaboration.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and maintained filing systems, improving document retrieval times and organization.
Education
Master of Science - Security Leadership - Aviation
Liberty University
Lynchburg, VA06-2026
Bachelor of Arts - Foreign Language - Spanish, French
Virginia Commonwealth University
Richmond, VA12-2018
Skills
- Leadership skills
- Recruiting and hiring
- Customer service
- Training and coaching
Languages
Spanish
Native or Bilingual
French
Native or Bilingual
Timeline
District Manager
Prometric
11.2025 - Current
Test Center Administrator
Prometric
09.2020 - 11.2025
Administrative Assistant
VCU Technology Services
05.2015 - 09.2020
Master of Science - Security Leadership - Aviation
Liberty University
Bachelor of Arts - Foreign Language - Spanish, French
Virginia Commonwealth University