Firesync Operations
Ian Greene
Administrative Operations
Pembroke Pines,FL
Summary
Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Operations Lead
MedPro Healthcare Staffing
Sunrise, FL
10.2022 - Current
- Oversee team of 3 administrative assistants in handling multiple projects and tasks administered by executive management
- Create and monitor reports and dashboards in Salesforce for performance indicators and market patterns/trends
- Assist account management team with multiple desk level tasks such as initiating client correspondence, producing/maintaining audits and reviewing account details for accuracy
- Assist director and executive level personnel across several departments in project coordination and management to facilitate/maximize efficient operations
- Provide expert level knowledge and guidance of industry-related guidelines and regulations across departments to facilitate sales productivity
- Adaptable and flexible mindset to accommodate shifting priorities and additional tasks/projects as assigned by management
- Quick learner with acute attention to detail
- Multi-tasker with high sense of priority that can work collaboratively or independently with little oversight
Recruiting Specialist
Western Express
Nashville, TN
08.2021 - 07.2022
- Full cycle recruiting for commercially licensed truck drivers, utilizing Bullhorn Applicant Tracking System
- Attain necessary legal documents and file them accordingly within local, state, and federal regulations
- Plan and coordinate travel arrangements for incoming recruits, filing proper documents to arrange reimbursements, hotel and airfare accomodations, etc.
- Averaged 100+ outbound phone calls per day
- Maintained 3+ average for drivers dispatched per week
Was top 10% of recruiting department
Account/Business Manager
Nordstrom
Nashville, TN
10.2019 - 08.2021
- Created business development strategies to improve overall counter sales by 60%
- Utilized market analysis skills to improve customer engagement, consistently meeting and exceeding KPIs such as UPT and ATV, and improving overall counter performance to highest in sales region
- Plan, budget, execute successful marketing events in collaboration with department to generate sales and new client leads
- As Operations Manager - oversaw 25 employees, improved stock organization and display quality for efficient inventory audits, improving audit accuracy from 93% to 98% year over year
- Oversight expanded from single to multiple brand counters for sales and engagement performance improvements, utilized acute attention to detail and ability to multi-task in fast-paced sales environment to execute business plans
Team Lead
Morphe
Aventura, FL
04.2018 - 10.2019
- Team lead with focus in business development, coaching, and market trend analysis
- Mentored 13-15 employees on client service and sales techniques
- Strategized with Store Manager to create business development models, introduced two new client services to store and brand
- Analyzed sales reports to determine market demographics and improve store layout and client services for optimal engagement, improving sales by 40-60% month by month
Education
Bachelor of Science - Legal Studies
University of Central Florida
Orlando, FL 2017.08 - 2020.05
Skills
Project Management
Software
Salesforce Administration
Certification
Salesforce Administration (Pending)
Timeline
Salesforce Administration (Pending)
04-2024
Administrative Operations Lead
MedPro Healthcare Staffing
10.2022 - Current
Recruiting Specialist
Western Express
08.2021 - 07.2022
Account/Business Manager
Nordstrom
10.2019 - 08.2021
Team Lead
Morphe
04.2018 - 10.2019
Bachelor of Science - Legal Studies
University of Central Florida
2017.08 - 2020.05
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