Ian Holland
Girard
Summary
Dynamic Retail Sales Specialist with a proven track record at Pilot Flying J Travel Center, excelling in customer service and product knowledge. Achieved consistent sales goals through effective communication and strong organizational skills, fostering customer loyalty and enhancing store success. Committed to maintaining an inviting environment while managing inventory efficiently.
Overview
13
13
years of professional experience
Work History
Retail Sales Specialist
Pilot Flying J Travel Center
08.2017 - Current
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Coordinated closely with the management team, communicating feedback from customers to improve products and services.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Janitor
A.D.W. Inc.
07.2012 - 08.2017
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Executed routine cleaning tasks to ensure optimal facility hygiene.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
Education
GED -
Watertown High School
Watertown, NYSkills
- Multitasking efficiency
- Problem-solving
- Effective communication
- Time management capabilities
- Attention to detail focus
- Organizational skills
Timeline
Retail Sales Specialist
Pilot Flying J Travel Center
08.2017 - Current
Janitor
A.D.W. Inc.
07.2012 - 08.2017
GED -
Watertown High School
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