Ian Horta
Royal Palm Beach,FL
Summary
Motivated and detail-oriented recent graduate with a degree in Film and Mass Media, seeking a position in a dynamic retail environment where exceptional customer service and operational efficiency are valued. Demonstrates strong communication skills, a proactive approach to problem-solving, and the ability to manage multiple responsibilities effectively. Committed to contributing to a positive and engaging atmosphere, while bringing a strong work ethic and enthusiasm for maintaining high standards of quality and service. Ready to leverage academic knowledge and hands-on skills to support and enhance store operations.
Overview
6
6
years of professional experience
Work History
Retail Associate
NIKE
Orlando, FL
04.2022 - 07.2024
- Accurately picked and packed online orders according to customer specifications and company standards
- Verified order details and ensured the correct items were selected and packaged for pick up in store
- Utilized inventory management systems to track and manage stock levels, ensuring accurate order fulfillment
- Maintained a clean and organized work area to promote efficiency and safety
- Collaborated with team members to meet daily and weekly order fulfillment targets
- Assisted with receiving and processing incoming shipments, updating inventory records as necessary
- Performed quality checks on products before packing to ensure they met company standards
- Communicated with the customer service team to resolve any order discrepancies or issues
- Provided exceptional customer service by greeting and assisting customers, answering questions about products, and offering personalized recommendations
- Maintained in-depth knowledge of Nike products, including features, benefits, and availability to provide informed recommendations
- Ensured merchandise was attractively displayed and fully stocked, contributing to a visually appealing store environment
- Operated the point-of-sale system to process transactions accurately and efficiently
- Played a key role in setting up promotional displays that increased product visibility and sales.
Busser
NBC Sports Bar and Grill
Orlando, FL
10.2021 - 04.2022
- Enhanced customer satisfaction by maintaining a clean and organized dining area
- Assisted servers in providing efficient service for improved guest experiences
- Ensured timely food delivery by promptly bringing out dishes from the kitchen
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Footwear Sales Associate/Cashier
DICK'S Sporting Goods
Wellington, FL
06.2020 - 08.2021
- Provided exceptional customer service by greeting customers, answering questions, and offering personalized footwear recommendations
- Assisted customers in finding the right footwear for their needs, including fitting and sizing
- Maintained an in-depth knowledge of various footwear brands, styles, and features to provide informed advice
- Managed the sales floor by organizing and replenishing footwear displays, ensuring a neat and visually appealing presentation
- Processed customer transactions accurately and efficiently using the point-of-sale system
- Handled returns and exchanges, ensuring customer satisfaction and adherence to store policies
- Assisted with inventory management, including receiving shipments, conducting inventory counts, and organizing the stockroom
- Collaborated with team members to achieve sales targets and deliver a seamless customer experience.
Team Member
Jamba Juice
Wellington, FL
01.2019 - 06.2020
- Provided exceptional customer service by greeting customers, taking orders, and answering questions about the menu
- Prepared and served a variety of smoothies, juices, and other beverages according to company recipes and standards
- Maintained a clean and organized work environment, including the preparation area, dining area, and restrooms
- Handled cash transactions accurately and efficiently, including processing payments and providing correct change
- Assisted with inventory management, including stocking supplies and ingredients, and reporting low stock levels to management
- Collaborated with team members to ensure smooth and efficient operations during peak hours
- Adhered to all health and safety guidelines to ensure a safe environment for customers and staff.
Education
Bachelor of Arts - Film
University of Central Florida
Orlando, FL05.2024
Associate in Arts (AA) - Film
Palm Beach State College
Lake Worth, FL05.2021
High School Diploma -
Palm Beach Central High School
Wellington, FL06-2020
Skills
- Sales
- Order Fulfillment
- Cash Handling
- Shipping & Receiving
- POS
- Stocking
- Customer service
- Inventory Control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Timeline
Retail Associate
NIKE
04.2022 - 07.2024
Busser
NBC Sports Bar and Grill
10.2021 - 04.2022
Footwear Sales Associate/Cashier
DICK'S Sporting Goods
06.2020 - 08.2021
Team Member
Jamba Juice
01.2019 - 06.2020
Bachelor of Arts - Film
University of Central Florida
Associate in Arts (AA) - Film
Palm Beach State College
High School Diploma -
Palm Beach Central High School
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