Ian Khan
Oxford,PA
Summary
Enthusiastic and eager to contribute to business success. Experience providing quality work that exceeds organizational expectations. Unique focus on customer satisfaction, team productivity, and workplace efficiency.
Overview
6
6
years of professional experience
Work History
Sales Professional
Koons Tysons Toyota
Tysons Corner, VA
12.2021 - 07.2024
- Achieved the highest call volume in their BDC history by making 260 calls in one day.
- Promoted to sales floor and graduated from call center within first week, surpassing ten other candidates in speed.
- Achieved a remarkable milestone of receiving 1,545 five-star Google reviews in 2023. This resulted in my name becoming a search query on the Google review tab.
- Received recognition from Toyota corporate for single-handedly bringing up the Toyota app rating on the Apple App Store.
- Sales Assistant to #1 salesperson at Koons Tysons Toyota, supporting them to achieve "Toyota Gold" ranking for 2023. This rank is reserved for the top Toyota sales people in the nation.
- Successfully delivered a total of 367 cars in 2023.
- Successfully maintained a record of selling an average of 30 cars per month over a period of thirty months.
- Highly skilled technology specialist experienced in computer building, car programming, and phone connectivity for enhanced customer experience.
- Provided a safe and enjoyable test drive experience for customers.
- Maintained a consistent ≥ 4.75 star CXi survey rating for 11 consecutive months.
- Received a certification for "Toyota Sales Associate" during 2023-2024.
- Received a Virginia Automotive Sales License for 2023-2024.
- Achieved a notable sales record by successfully closing a deal on a 2024 RAV4 Prime, previously displayed as a show car at the Washington auto show, with an increase of 8k over its original sticker price.
- Chosen to participate in the Freddie Mac Earth Day Festival as a volunteer, promoting the awareness and popularity of Toyota's Hybrid and Electric vehicles.
- Selected to act for promotional commercials with Krystal Koons.
- Proficiency with Reynolds and Reynolds CRM, DealerDaily, and RouteOne software.
Team Member
Chick-fil-A
Reston, VA
05.2021 - 12.2021
- Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance.
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
- Built and maintained working relationships with peers and upper management.
- Received first promotion within the initial three months, which was the fastest among all candidates.
- Took on the responsibility of Delivery Coordinator, coordinating the distribution of food to local children attending summer camp using a company vehicle.
- Succeeded as the store's social media manager by receiving the most likes out of one hundred photos shared on
Instagram.
Cashier
Giant Food Stores
McLean, VA
11.2019 - 05.2021
- Counted and balanced cashier drawers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Adhered to social distancing protocols and wore mask or face shield.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned items and checked pricing on cash register for accuracy.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Performed other duties as assigned by management.
- Greeted customers promptly and responded to questions.
- Processed returned merchandise by strictly following store return and exchange procedures.
Dishwasher
Verbena
Kennett Square, PA
01.2018 - 12.2018
- Inspected dishes closely to check for remnants of food or dirt.
- Restocked main kitchen areas with items from shelves, coolers, and freezers.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Hand-washed items unsuitable for machine washing.
- Sanitized surfaces after each use following standard sanitation practices.
- Ensured timely availability of clean dishes for various meal services.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
Education
Business Administration And Management
Northern Virginia Community College
Annandale, VASkills
- Experience in leadership
- Microsoft Office
- Friendly, positive attitude
- Sales techniques
- Product knowledge
- Communication
- Negotiation
Accomplishments
- Featured in the Acknowledgments section as a Reviewer
for the book "Hello App Inventor!" developed and
maintained by the Massachusetts Institute of Technology
(MIT)
Timeline
Sales Professional
Koons Tysons Toyota
12.2021 - 07.2024
Team Member
Chick-fil-A
05.2021 - 12.2021
Cashier
Giant Food Stores
11.2019 - 05.2021
Dishwasher
Verbena
01.2018 - 12.2018
Business Administration And Management
Northern Virginia Community College
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