Skyler Coursey
Austin,United States
Summary
Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
14
14
years of professional experience
Work History
Sales Professional
Ashley Furniture Homestore
Cedar Park , TX
2022.07 - Current
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Escalated calls to solve problems and drive customer satisfaction.
- Documented, tracked and monitored customer issues in CRM to foster resolution.
Customer Support Representative
Procore Technologies Inc.
Austin , TX
2021.04 - 2021.12
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Maintained and exceeded performance and quality standards, meeting customer support objectives.
Supervisor
Costco Wholesale Corp
Cedar Park , TX
2014.04 - 2021.02
- Resolved customer complaints and adjusted policies to meet changing needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Established and enforced clear goals to keep employees working collaboratively.
Cashier Assistant
HEB Grocery Store
Cedar Park , TX
2010.04 - 2013.12
- Assisted with customer requests and answered questions to improve satisfaction.
- Swept and mopped front end during shifts to maintain professional appearance.
- Backed up cashiers ringing up large number of customers by bagging products.
- Handled merchandising and restocking needs for multiple checkout lanes.
Education
High School Diploma -
Vista Ridge High School
Cedar ParkTX06.2010
Some College (No Degree) -
Austin Community College
Austin, TXSkills
- Sales and Marketing Strategies
- Product and Service Knowledge
- Relationship Selling
- Experience in Leadership
- Organizational Skills
- Conflict Resolution
- Critical Thinking
Affiliations
- GOLF is my passion!
- Knowledge of playing the game of golf for over 10 years
- Although I don't have experience in working in the golf industry I have the determination of learning the industry through and through.
- With over 10 years of exceptional customer service, I will bring that same mentality to members on and off the course.
- I feel with my activity of playing golf for over 10 years and my customer service experience in the retail world, I would be a great candidate for a private country club.
- Knowledge and understanding of the responsibilities of a golf cart attendant with experience of helping my brother (non- professionally) at a private country club Twin Creeks in Cedar Park TX.
Timeline
Sales Professional
Ashley Furniture Homestore
2022.07 - Current
Customer Support Representative
Procore Technologies Inc.
2021.04 - 2021.12
Supervisor
Costco Wholesale Corp
2014.04 - 2021.02
Cashier Assistant
HEB Grocery Store
2010.04 - 2013.12
High School Diploma -
Vista Ridge High School
Some College (No Degree) -
Austin Community College
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