Ian Klussmann
Chicago,IL
Summary
Experienced professional proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service. As well as a hardworking bartender with experience in high-volume establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Driven Retail Manager with more than 3 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Encompassing many different backgrounds and experiences in the field of working, I can assure to be a great addition to any team.
Overview
10
10
years of professional experience
Work History
Bartender
2Bears Tavern Group, Inc.
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Salon Representative
Sine Qua Non Salon
09.2022 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Increased brand awareness by developing and implementing effective social media strategies.
Bartender
Bud Rips
09.2022 - 03.2023
- Maintained impeccably clean, attractive and well-stocked bar area.
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Good Friends Bar
06.2020 - 03.2023
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Cafe Lafitte In Exile
06.2020 - 03.2023
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Logistics Manager
Wood Enterprises
05.2020 - 09.2022
- Streamlined logistics processes by implementing efficient inventory management systems.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Oversaw the procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stockouts.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Assistant Store Manager
Vans
10.2014 - 05.2018
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Education
Bachelor of Arts - Business Management
University of New Orleans
New Orleans, LA05.2019
Associate of Science - Ethnobotany
University of Hawaii At Manoa
Honolulu, HI05.2013
High School Diploma -
Grace King High School
Metairie, LA05.2011
Skills
- Cash Register Operation
- Safe Serving Knowledge
- Anticipating Guest Needs
- Works Well With Others
- Loss Prevention
- Staff Management
- Employee Scheduling
- Supply Chain Management
- Skilled in Microsoft Word, Excel, PowerPoint, Photoshop and Adobe products
References
Alyssa Wolanski - Former Bar Manager at Good Friends - (440)396-9331
Richard Fernandez - Former Bar Manager at Good Friends - (850)621-1079
Dickie Halverson - Former Bar Manager at Bud Rips - (703)608-0428
Shante Graham - Former Retail Manager at Vans - (707)235-0678
Beaux Braddsten-Church - CO of Wood Enterprises - (504)452-9433
Mauricio Torres - Personal Friend - (214)530-1019
Timeline
Bartender
2Bears Tavern Group, Inc.
03.2023 - Current
Salon Representative
Sine Qua Non Salon
09.2022 - Current
Bartender
Bud Rips
09.2022 - 03.2023
Bartender
Good Friends Bar
06.2020 - 03.2023
Bartender
Cafe Lafitte In Exile
06.2020 - 03.2023
Logistics Manager
Wood Enterprises
05.2020 - 09.2022
Assistant Store Manager
Vans
10.2014 - 05.2018
Bachelor of Arts - Business Management
University of New Orleans
Associate of Science - Ethnobotany
University of Hawaii At Manoa
High School Diploma -
Grace King High School
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