Ian McCollum
Lenoir City,TN
Summary
Dedicated Pharmacy Technician and Cashier with a proven track record with Walgreens Pharmacy and Bojangles, enhancing workflow and patient confidentiality. Excelled in team collaboration and advanced math skills, significantly increasing efficiency. Known for relationship-building prowess and a dependable work ethic, without compromising quality.
Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations—knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Trustworthy, dependable, and hardworking to meet goals and expectations to ensure proficiency and quality balance. Passion for working with people and stepping into a bigger role to fulfill life goals and dreams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
06.2020 - 06.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Drive-Thru Cashier/Store Representative
Bojangles' Famous Chicken 'n Biscuits
05.2017 - 06.2020
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Assisted customers with menu items and accurate order fulfillment.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Followed food safety and sanitation guidelines at all times.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Operated cash register to record transactions accurately and efficiently.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Developed strong communication skills while interacting with diverse clientele daily.
- Followed company policies and procedures regarding cash handling.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Supported store management by performing inventory checks and restocking items as needed throughout shifts.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Worked with floor team and managers to meet wide range of customer needs.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Consistently met or exceeded performance goals set by management in regard to speed of service metrics while maintaining an unwavering focus on quality control measures in food preparation tasks performed as needed during busy periods or staff shortages.
- Processed refunds and exchanges in accordance with company policy.
- Promoted company loyalty program to customers, increasing membership rates over time.
Education
Associate of Science - Health Sciences
South College
3904 Lonas Dr, Knoxville, TN 3790903-2023
High School Diploma -
Anderson County High School
130 Maverick Cir, Clinton, TN 3771605-2021
Skills
- Team collaboration
- Advanced math skills
- Confidentiality
- Workflow optimization
- Prioritization and organization
- Relationship building
- Honest and Dependable Worker
Websites
Accomplishments
Earned associate degree in Health Science
Earn Scholarships in TN Promise and Hope Scholarship
I am Certified in CPR training
I was a Certified Pharmacy Technician
Got accepted into the University of Tennessee Medical Center School of Radiography in 2023
Certification
- First Aid/CPR/AED Instructor Certification – Red Cross.
- Certified Pharmacy Technician (CPhT)
Languages
English
Full Professional
Interests
- I enjoy helping others and giving back to the community
- Volunteering
- Gym Workouts
- Getting involved in local advocacy groups to promote positive change in the community
- I also enjoy getting to know others and developing relationships with many people
- I like working with my hands and stepping into a larger role
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Playing Sports
- Video Gaming
- Team Sports
- Adventure Travel
- I also enjoy improving my skills and abilities, while being flexible with my schedule to accommodate many activities
Timeline
Pharmacy Technician
Walgreen's Pharmacy
06.2020 - 06.2021
Drive-Thru Cashier/Store Representative
Bojangles' Famous Chicken 'n Biscuits
05.2017 - 06.2020
- First Aid/CPR/AED Instructor Certification – Red Cross.
- Certified Pharmacy Technician (CPhT)
Associate of Science - Health Sciences
South College
High School Diploma -
Anderson County High School
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