Ian McEwen
Middlesex,NC
Summary
Experienced and reliable locksmith with 4+ years of experience.
Skilled in key fabrication, key duplication, repair and maintenance of most types of automotive and residential lock systems. Proficient in customer service, communication and problem-solving.
Overview
13
13
years of professional experience
Work History
Self Employed
Middlesex Lock & Key
03.2024 - Current
- Install, repair and open a variety of safes mechanical and electronic.
- Operated tools and devices to open locks when no key was available.
- Cut new keys and duplicated existing ones by using key cutting machines.
- Repaired or installed hardware such as panic buttons and chains.
- Completed new installations of components such as locks, handles and closers.
- Inserted new or repaired tumblers into locks to change combinations.
- Maintained records of company keys and locks for master key systems.
- Installed safes, vault doors and deposit boxes following blueprints.
- Adjusted safes, vault doors and vault components with hand tools.
- Disassembled mechanical and electrical locking devices to repair or replace worn tumblers and springs.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Improved operations by working with team members and customers to find workable solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Recognized by management for providing exceptional customer service.
Locksmith Technician
Pop-a-lock Raleigh
02.2020 - 01.2024
- Installation, repair, and unlocking of various automotive, residential and commercial locks
- Cut ney keys and duplicated existing ones by use of key cutting machines
- Repaired and installed new residential hardware
- Rekeying residential and commercial locks
- Maintained Records of service, as well as documenting customer experiences and generating positive reviews
- Disassembled mechanical and electrical locking devices to repair or service worn tumblers and springs
- Prioritized work ethic and customer satisfaction while maintaining great profit margins
- Juggled multiple jobs at the same time while insuring quality services.
Senior Project Manager
Hearthstone Roofing, LLC
01.2012 - 01.2020
- Managed insurance claims for home owners, including but not limited to filing claims, supplementing, meeting with adjusters and going over financial worksheets with home owners
- Self generating my own leads by means of Door to Door sales
- Proficiency in climbing elevated surfaces, performing roof, interior and exterior inspections, including vinyl, concrete, wood, stucco and metal
- Time and project management
- Juggling several claims at the same time, while still ensuring home owner satisfaction and quality
Education
Certificate - Locksmith Certification
NCLLB - #2378A
Raleigh, NC08.2020
High School Diploma -
Sanderson High School
Raleigh, NC10.2012
Skills
- Proficient in Lockpicking
- Key Origination
- Key Duplication
- Unlocking Vehicles
- Unlocking Homes
- Repair & Maintenance
- Problem Solving
- Rekeying
- Work Ethic
- Communication
- Documenting Hours Worked
- Servicing Vehicles
- Emergency Jobs
- Reliable & Trustworthy
- Planning
- Money Management
- Time Management
- Inventory Management
- Negotiating
- Profit
Timeline
Self Employed
Middlesex Lock & Key
03.2024 - Current
Locksmith Technician
Pop-a-lock Raleigh
02.2020 - 01.2024
Senior Project Manager
Hearthstone Roofing, LLC
01.2012 - 01.2020
Certificate - Locksmith Certification
NCLLB - #2378A
High School Diploma -
Sanderson High School
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