IAN MILLS
Shoreline,WA
Summary
Results-oriented leader with expertise in driving operational efficiency and strategic growth. Cultivated team collaboration and delivered impactful results in challenging environments. Navigated complex challenges, optimized processes, and enhanced workplace culture through effective communication and decisive leadership.
Overview
19
19
years of professional experience
Work History
General Manager
J.P. Licks
Boston, MA
01.2020 - 01.2026
- Conducted hiring processes to build a skilled team.
- Ensure superior customer service by addressing customer concerns, demonstrating empathy, and resolving issues promptly.
- Ensured superior customer service by promptly addressing customer concerns and resolving issues with empathy.
- Increased profits through targeted sales training and identifying areas of profit loss.
Store Manager
STARBUCKS
Boston, MA
01.2018 - 01.2020
- Motivated team daily to achieve peak performance aligned with company values and standards.
- Developed long-term customer relationships and provided guidance on purchases and promotions.
- Executed marketing activities and policies to effectively promote products and services.
- Recruiting and developing best talent to drive sales and profitability.
Mate
TRADER JOE'S
Boston, MA
01.2016 - 01.2018
- Cultivated empathetic client relationships, earning recognition for consistently exceeding service quality goals.
- Directed training efforts by establishing a comprehensive training program and schedule to enhance team capabilities.
- Executed all responsibilities at the highest level as both customer service team leader and product team leader.
Front Desk/Reservations Supervisor
THE ANABELLA HOTEL
Anaheim, CA
01.2011 - 01.2014
- Delivered exceptional customer experiences, fostering client loyalty.
- Addressed service-related issues promptly, enhancing guest satisfaction.
- Ensured accuracy and completeness of personal and payment information on guest accounts.
Inventory Manager
BORDERS BOOKS
Boston, MA
01.2007 - 01.2011
- Assigned employees to duties aligned with store needs, enhancing operational effectiveness.
- Stocked and replenished merchandise according to store merchandising layout.
- Shared best practices for sales and customer service with crew members, fostering a culture of continuous improvement.
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Implemented advanced tracking systems to optimize stock levels and minimize waste.
Education
Associate of Arts - Studio Arts
Bunker Hill Community College
Boston, MA05-2027
Art History
Southern Illinois University
Carbondale, ILSkills
- Talent acquisition
- Customer relationship management
- Project management
- Operations management
- Strategic planning
- Inventory control
- Team leadership
- Training development
- Problem resolution
- Collaboration skills
- Customer engagement
- Interpersonal communication
Timeline
General Manager
J.P. Licks
01.2020 - 01.2026
Store Manager
STARBUCKS
01.2018 - 01.2020
Mate
TRADER JOE'S
01.2016 - 01.2018
Front Desk/Reservations Supervisor
THE ANABELLA HOTEL
01.2011 - 01.2014
Inventory Manager
BORDERS BOOKS
01.2007 - 01.2011
Associate of Arts - Studio Arts
Bunker Hill Community College
Art History
Southern Illinois University