Work Preference
Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Education Certifications
Areas Of Effectiveness
Timeline
AdministrativeAssistant
Ian N. Charles
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Ian N. Charles

Operations Manager
Hartford

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Operations ManagerPrincipal 5-8Upper School Principal 9-12Medford High School Assistant Principal/Grade Nine CohortMcGlynn Middle School, Assistant Principal

Work Type

Contract WorkConsultingFull TimeSeasonal Work

Location Preference

RemoteHybrid
Location: Hartford, US
Open to relocation: Yes

Important To Me

Career advancementCompany CulturePersonal development programsWork-life balance

Summary

Results-driven Administrative Manager experienced in directing educational programs at school and district levels. Skilled in building relationships with interdepartmental and community resources, leading teams to improve performance and operational efficiency. Effective in coordinating staff operations to meet student needs while implementing cost-saving measures to enhance productivity.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Operations Manager

United Parcel Services, UPS
Hartford
03.2022 - Current
  • Oversaw daily operations, ensuring compliance with safety regulations to maintain a safe work environment.
  • Trained and mentored staff on operational best practices and procedures.
  • Implemented process improvements to enhance workflow efficiency across teams.
  • Collaborated with cross-functional teams to resolve operational challenges swiftly.
  • Developed training materials for new hires in operational roles effectively.
  • Conducted regular audits to ensure adherence to company policies and standards.
  • Supervised daily workflow of employees to maximize productivity and uphold quality standards.

Principal 5-8

James Sullivan Middle School
Lowell
01.2020 - 01.2021
  • Oversaw the instructional development and programming of 641 culturally diverse students from grades 5-8 while leading an instructional team of 46 teachers and support staff through an in-person and distance learning instructional model.
  • Coordinated instructional leadership team to analyze instructional support data and identify necessary services to achieve turnaround plan goals, leading to increased student engagement.
  • Facilitated bi-weekly meetings with state compliance team to assess instructional trends and refine services under adopted support strategy, enhancing student engagement through understanding by design (UDL).
  • Established an MTSS team that worked in conjunction with the SEL team in an effort to improve school culture through the development of meaningful student-teacher relations.
  • Created two academic schedules for distance and in-person learning models that helped to increase student involvement more than 45% by the mid-term.
  • Led SPED meetings to ensure compliance with IEP requirements across instructional models, supporting tailored student learning.
  • Coordinated the facilitation of standard-based instructional data gathering programs such as IXL, ST Math, and IReady. This data was used to present teacher and instructional support staff with information that was later used to improve the instructional process based on individual needs.
  • Lead the attendance team with the evaluation of trends in student engagement via online. Coordinated the development of PBIS strategies to help support distance and in-person students. This resulted in a 30% increase in attendance among chronic students by mid quarter.
  • Facilitated the review and evaluation of all instruction and support staff that resulted in a positive school culture that was indicative of the nature of the cooperation between professionals.

Upper School Principal 9-12

Codman Academy Charter Public School
Dorchester
01.2018 - 01.2019
  • Facilitated the design of effective and rigorous standards-based instruction by teachers, ensuring lessons were well-structured and outcomes were measurable.
  • Instruction - Ensures that instructional practices in all settings reflect high expectations regarding content and quality of effort and work, engage all students, and are personalized to accommodate diverse learning styles, needs, interests, and levels of readiness.
  • Monitored teacher assessments and facilitated adjustments to instructional practices based on student learning outcomes.
  • Coaching and Evaluation - Provides effective and timely supervision and evaluation. Provide additional support to teachers new to Codman or new to teaching.
  • Data-Informed Decision Making - Leveraged multiple sources of evidence related to student learning, including state, district, and school assessment results and growth data, to shape school and district goals and enhance organizational performance, educator effectiveness, and student learning.
  • Sharing Responsibility - Continuously collaborates with families to support student learning and development both at home and at school.
  • Communication - Engages in regular, two-way, culturally proficient communication with families about student learning and performance.
  • Developed a culturally proficient environment by implementing policies and practices that supported effective interactions among staff and students, valuing diverse backgrounds and identities.
  • Continuous Learning - Develops and nurtures a culture in which staff members are reflective about their practice and use student data, current research, best practices and theory to continuously adapt instruction and achieve improved results. Models these behaviors in the administrator’s own practice.

Medford High School Assistant Principal/Grade Nine Cohort

Medford Public Schools
Medford
01.2017 - 01.2018
  • Planned and implemented professional development programs for teachers and administrators on effective use of student information system and compliance best practices for inclusive school programming, enhancing instructional approaches.
  • Provided leadership in planning, implementing and evaluating instructional programs.
  • Directed leadership in teaching techniques, innovation and class organization.
  • Collaborated with district personnel daily to resolve issues related to curricula, transportation, before- and after-school programs, Title One compliance, special education programming, health services, and technology requirements, ensuring cohesive support for student success.
  • Spearheaded the implementation of additional support services for families in crisis.
  • Evaluate personnel and assist in the determination of goals to improve performance.
  • Conducted formal evaluations following district policy and collective bargaining agreements.
  • Established and enforced disciplinary procedures ensuring due process for students, families, and staff; managed behavior problems referred to administrative office; supervised Alternative Learning Center personnel and Saturday school, compiling annual discipline reports that informed revisions to student handbook.

McGlynn Middle School, Assistant Principal

Medford Public Schools
Medford
01.2015 - 01.2017
  • Provided decisive, supportive, transformational leadership and operations management in partnership with the principal of this middle school school populated by 457 students in grades 5-8, with accountabilities centered on program development and implementation, disciplinary action planning, staff development and performance evaluation, 504 plan coordination, and parent/community communications facilitation.
  • Chaired discipline committee meetings to implement intervention protocols that reduced office referrals by 30%.
  • Developed professional development series on classroom behavior management that reduced negative classroom behaviors by 20%.
  • Evaluated school personnel via new teacher evaluation system (NTES) and developed intervention workshops for new hires.
  • Coordinated new teacher support programs through observations and instructional feedback.
  • Developed peer review program designed to foster a cohesive work environment, whereby, instructors can work together to share ideas about behavior norms and academic preparedness.
  • Chaired department team meetings used to discuss analyze and review student data necessary to make decisions in reference to educational programming, behavior and intervention.

Winter Hill Community Innovation School, Assistant Principal

Somerville Public Schools
Somerville
01.2012 - 01.2014
  • Interfaced collaboratively with administrative colleagues to direct operations and oversee instruction at this urban elementary school with 575 students in grades K-8. Held accountabilities across diverse administrative and operational functions, including school-wide disciplinary action planning, transportation plan implementation, 504 plan development, and oversight of 94 employees.
  • Managed the implementation of a building wide social curriculum entitled, Responsive Classroom. The introduction and facilitation of this program resulted in a 43% decrease in overall behavior infractions.
  • Designed a school–wide behavior intervention system that incorporated parent participation and teacher feedback.
  • Developed instructional student support program designed to identify student academic needs while incorporating the support of various stakeholders such as: teachers, parents and community leaders.
  • Coordinated data assessment teams through ILT to develop research-based instructional programs that promoted academic growth.
  • Facilitated the first ‘College Week’ program designed to promote a culture of advance learning beyond high school via building partnerships with local colleges and universities through the use of guest speakers and campus visits.
  • Coordinated the development of a ‘Student Aspirations Program’ that encouraged business organizational leaders to share their personal and professional experiences with our student population.
  • Provided timely feedback on instructional practices through frequent classroom observations for the Mass DESE New Teacher Evaluation System.

Interim Assistant Principal

Somerville Public Schools
Somerville
01.2011 - 01.2012
  • Provided operational and administrative management at this urban elementary/middle school with a population that consisted of a diverse student population. Range of responsibilities included overseeing academic achievement for 625 students in grades K-8 as well as managing student placements and state-mandated assessments for English language learners (ELL).
  • Monitored and evaluated staff performance to ensure alignment with curriculum guidelines and accountability directives.
  • Supervised and evaluated teachers and educational support staff using the district evaluation focused on best practices.
  • Administered disciplinary actions by assigning consequences for policy infractions, counseling students on expectations, and mediating communications between students and faculty to foster a respectful school environment.
  • Proposed and implemented an incentive-based behavior modification program for fifth-grade students that achieved the strategic objective of mitigating disciplinary problems while fostering social skills development. Created a weekly behavior incentive plan that enhanced student motivation.
  • Managed student support meetings designed to reduce truancy, improve student social and academic progress, and evaluate student transitional needs.
  • Implemented student intervention techniques in collaboration with the director of student services.
  • Facilitated positive atmosphere in non-structured environments to enhance student well-being and engagement.
  • Strengthened school-community relations through ongoing communication with parents regarding student progress and collaboration with partners on extracurricular and intervention programs.

Education

Ed.D. - Educational Leadership

Northeastern University College of Professional Studies
Boston, MA
04-2026

C.A.G.S./Ed.S. - Educational Leadership and Policy

Cambridge College
Cambridge, Massachusetts
01-2011

M.Ed. - Curriculum and Instruction

University of Massachusetts at Lowell
Lowell, Massachusetts
01-2002

B.A. - Political Science and Legal Studies/Organizational Communications

University of Massachusetts at Lowell
Lowell, Massachusetts
01-1999

Skills

  • Operations Oversight
  • Budget Management
  • Fiscal Accountability
  • Risk Management
  • Program Planning
  • Implementation
  • Evaluation
  • Data Analysis
  • Information Management
  • Staff Supervision
  • Training
  • Interdepartmental Communications
  • Cross-cultural Community Relations
  • Procedural Compliance

Affiliations

  • NASBE American Association of School Administrators, 2008-present
  • AASA American Association of School Administrators, 2011-present
  • NEA National Education Association, 2008-present
  • NASSP National Association of Secondary School Principals, 2012-present

Certification

  • Massachusetts Professional Certification: Political Science Political Thought grades 5-12
  • Massachusetts School Professional Administrator Certification Prek-5, 6-8, and 9-12
  • Massachusetts School Professional Superintendent Certification Prek-12
  • Florida Professional Certification- Social Studies grades 5-12
  • Research for Better Teaching Certified
  • Standard English Immersion (SEI) Certified

Education Certifications

  • Northeastern University College of Professional Studies, Ed.D. Educational Leadership, Present
  • Cambridge College, Cambridge, Massachusetts, C.A.G.S./Ed.S. Educational Leadership and Policy, 05/11
  • University of Massachusetts at Lowell, M.Ed. Curriculum and Instruction, 05/02
  • University of Massachusetts at Lowell, B.A. Political Science and Legal Studies/Organizational Communications, 05/99

Areas Of Effectiveness

  • Program Planning, Evaluation and Implementation
  • Information Management / Data Analysis
  • Budget Management / Fiscal Accountability
  • Legal and Procedural Compliance
  • Interdepartmental Communications
  • Staff Supervision and Training
  • Cross-cultural Community Relations
  • Regulatory Reporting

Timeline

Operations Manager

United Parcel Services, UPS
03.2022 - Current

Principal 5-8

James Sullivan Middle School
01.2020 - 01.2021

Upper School Principal 9-12

Codman Academy Charter Public School
01.2018 - 01.2019

Medford High School Assistant Principal/Grade Nine Cohort

Medford Public Schools
01.2017 - 01.2018

McGlynn Middle School, Assistant Principal

Medford Public Schools
01.2015 - 01.2017

Winter Hill Community Innovation School, Assistant Principal

Somerville Public Schools
01.2012 - 01.2014

Interim Assistant Principal

Somerville Public Schools
01.2011 - 01.2012

Ed.D. - Educational Leadership

Northeastern University College of Professional Studies

C.A.G.S./Ed.S. - Educational Leadership and Policy

Cambridge College

M.Ed. - Curriculum and Instruction

University of Massachusetts at Lowell

B.A. - Political Science and Legal Studies/Organizational Communications

University of Massachusetts at Lowell

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Ian N. CharlesOperations Manager