Ian Patton
Midland City
Summary
Detail-oriented customer service associate skilled in effective communication and problem resolution. Known for active listening and enhancing customer experiences, ready to contribute to a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Walgreens
Dothan
05.2021 - 08.2025
- Handled cash transactions and processed payments accurately.
- Greeted customers and identified their needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Shift Leader
Walgreens
Dothan
08.2021 - 08.2023
- Trained new staff on equipment use and customer service standards.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
Customer Service Associate
Best Buy
Dothan
10.2020 - 03.2021
- Engaged customers to identify technology needs and recommend appropriate solutions.
- Demonstrated product features to enhance customer understanding and satisfaction.
- Provided post-sale support to ensure customer satisfaction and address inquiries promptly.
Customer Service Associate
Panera Bread
Dothan
02.2016 - 10.2020
- Assisted customers with menu selections and dietary preferences.
- Handled cash transactions and processed payments accurately.
- Maintained cleanliness and organization of dining and service areas.
- Engaged with customers to enhance their dining experience consistently.
Education
Associate of Applied Science - Computer And Information Sciences
George C Wallace Community College
Dothan, AL09-2014
Skills
- Cash handling
- Product demonstration
- Complaint resolution
- Staff training
- Customer engagement
- Customer relationship management
Timeline
Shift Leader
Walgreens
08.2021 - 08.2023
Customer Service Associate
Walgreens
05.2021 - 08.2025
Customer Service Associate
Best Buy
10.2020 - 03.2021
Customer Service Associate
Panera Bread
02.2016 - 10.2020
Associate of Applied Science - Computer And Information Sciences
George C Wallace Community College
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