Ian Prodan
Columbia Station
Summary
Dynamic manager with a proven track record at Rollhouse Entertainment, excelling in staff training and customer service. Enhanced team productivity through effective mentoring, while fostering employee engagement. Committed to achieving goals and improving service quality, ensuring repeat business and high customer satisfaction.
Diligent Manager with background in managing daily operations and ensuring seamless customer experiences. Successfully led teams to achieve operational goals, resolving conflicts and maintaining high standards of service. Demonstrated strong leadership and problem-solving skills while fostering collaborative work environment.
Experienced with team leadership, customer service, and operational management. Utilizes strong problem-solving skills to maintain high standards and address issues promptly. Track record of fostering collaborative environment, ensuring efficient and effective operations.
Overview
5
5
years of professional experience
Work History
Manager on Duty
Rollhouse Entertainment
01.2020 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
Education
High School Diploma -
Olmsted Falls High School
Olmsted Falls, OH05-2020
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Policy enforcement
- Employee engagement
- Staff management
- Goal oriented
Timeline
Manager on Duty
Rollhouse Entertainment
01.2020 - Current
High School Diploma -
Olmsted Falls High School
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