Summary
Overview
Work History
Education
Skills
Timeline
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Ian Rivera

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills providing superior Customer Service. To seek and maintain full-time position that offers professional challenges utilizing excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Sales Associate

Michael Kors
05.2023 - Current
  • Provide positive first impressions to welcome existing, new, and potential customers.
  • Assess customer needs and utilize suggestive selling techniques to drive sales.
  • Conduct product demonstrations to highlight features and redirect objections to positive aspects.
  • Build customer loyalty and retention by delivering excellent shopping experiences.
  • Listen to customer needs and desires to identify and recommend optimal products.
  • Generate new sales to achieve and exceed monthly sales goals.

Solar System Installer

Meraki Solutions Inc
02.2021 - 04.2023
  • Checked electrical installation for proper wiring, polarity, grounding and integrity of terminations.
  • Determined appropriate sizes, ratings and locations for system overcurrent devices, disconnect devices and grounding equipment.
  • Elegantly and skillfully connected system wiring for both aesthetic and operational targets.
  • Examined blueprints, technical documentation to determine appropriate locations for installations.

Server / Bartender

I-Lounge Istanbul
10.2020 - 03.2021
  • Performed opening and closing duties.
  • Organized bar inventory to keep stock within optimal levels and meet customer demands.
  • Operated efficiently in high-volume setting to prepare and serve drinks.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Warehouse Associate

Siemens Healthineers
01.2019 - 09.2020
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with safety standards.
  • Satisfied documentation requirements by using SAP software to monitor inventory and update computer records.

Sales Associate Team Leader

H&M Retail
09.2016 - 01.2019
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Solved customer challenges by offering relevant products and services.


Education

Associate of Arts -

County College of Morris
Randolph Township, NJ
09.2016

High School Diploma -

Dover High School
Dover, NJ
06.2015

Skills

  • Fluent in Spanish
  • Excellent People Skills
  • Verbal and Written Communication
  • Time Management
  • Listening Skills
  • Attention to Detail
  • Multitasking
  • Cash Handling Accuracy
  • Closing techniques
  • Decision-making abilities
  • Lead Conversion
  • Teamwork and Collaboration

Timeline

Sales Associate

Michael Kors
05.2023 - Current

Solar System Installer

Meraki Solutions Inc
02.2021 - 04.2023

Server / Bartender

I-Lounge Istanbul
10.2020 - 03.2021

Warehouse Associate

Siemens Healthineers
01.2019 - 09.2020

Sales Associate Team Leader

H&M Retail
09.2016 - 01.2019

Associate of Arts -

County College of Morris

High School Diploma -

Dover High School

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Ian Rivera