Ian Turner
Aurora,CO
Summary
Customer-focused Commercial Service Advisor with a proven track record of delivering tailored solutions and exceptional support in fast-paced environments. Skilled in diagnosing customer needs, resolving issues, and upselling services to boost satisfaction and retention. Experienced in cross-functional collaboration to enhance service quality and streamline operations. Committed to driving results and exceeding client expectations through strong relationship management and operational efficiency.
Overview
8
8
years of professional experience
Work History
Commercial Service Advisor
Elevated Equipment Supply
09.2024 - Current
- As a Commercial Service Advisor at EES, I manage and process customer orders, ensuring accuracy and timely fulfillment while serving as one of the primary points of contact for commercial clients.
- I handle Return Merchandise Authorizations (RMAs), coordinated replacements and refunds, and assisted in warehouse operations, including order picking and packing.
- My role is also involved in making occasional local deliveries to commercial customers, operating forklifts while maintaining certification compliance, and performing data entry to keep customer records and order tracking up to date.
- Additionally, I will sometimes provide shipping quotes and coordinated logistics for outbound orders, collaborating closely with sales and warehouse teams to streamline operations and enhance customer satisfaction.
Sales Associate
Way to Grow
06.2023 - 09.2024
- Provided exceptional customer service while adhering to standard operating procedures to drive sales and reduce shrinkage.
- Managed daily administrative tasks, including processing paperwork, balancing register drawers, preparing deposits, and creating staffing schedules.
- Oversaw inventory tracking and conducted physical inventory counts to minimize loss and maintain accuracy.
- Ensured smooth store operations by reconciling sales, handling cash transactions, and making timely bank deposits.
- Fostered customer loyalty by addressing concerns with knowledgeable, solution-oriented service.
- Led inventory management efforts through cycle counts, audits, and shrinkage control measures.
- Resolved customer issues by investigating concerns, providing clear answers, and building strong relationships.
- Consistently exceeded team goals by implementing customer service initiatives and problem-solving strategies.
- Maintained compliance with OSHA standards by prioritizing workplace sanitation, safety, and health regulations.
- Enhanced store performance by identifying operational inefficiencies and implementing targeted process improvements.
Solventless Extraction Technician
Dutch Botanicals
09.2022 - 05.2023
- As a Solventless Extraction Technician, I specialized in producing high-quality cannabis extracts using solventless methods such as ice water extraction, rosin pressing, and dry sift techniques.
- My role involved operating and maintaining extraction equipment, monitoring environmental conditions, and adjusting variables to optimize yield and purity.
- I conducted meticulous post-processing, including curing, packaging, and quality control, to ensure consistency and compliance with industry regulations.
- Additionally, I maintained detailed production records, adhered to strict sanitation and safety protocols, and collaborated with team members to refine extraction processes for maximum efficiency and product excellence.
Hydrocarbon Extraction Technician
Terrapin
10.2021 - 09.2022
- In my tenure as a Hydrocarbon Extraction Technician, I specialized in producing high-quality cannabis concentrates using hydrocarbon-based extraction methods, primarily butane and propane extraction.
- My role involved operating and maintaining closed-loop extraction systems while carefully controlling pressure, temperature, and solvent ratios to optimize cannabinoid and terpene preservation.
- The extraction process included solvent saturation of plant material, followed by dewaxing and winterization to remove lipids and impurities, ensuring a clean and stable final product.
- I performed precise purging techniques using vacuum ovens to remove residual solvents through controlled heat and pressure, facilitating proper nucleation and crystallization for desired consistencies such as shatter, budder, and diamonds.
- Additionally, I managed post-processing steps like decarboxylation and fractional distillation when necessary, ensuring product purity and potency.
- Strict adherence to safety protocols, regulatory compliance, and equipment maintenance was a priority, as well as detailed record-keeping and collaboration with team members to refine extraction methodologies for maximum efficiency, yield, and consistency.
Cultivation Technician
Green Man Cannabis
03.2019 - 10.2021
- Manage and monitor the growth, health, and development of plants, as well as soil, irrigation, and other growing conditions
- Ensure compliance with all applicable laws and regulations
- Applied efficient growing protocols to maximize the yield of each crop
Assistant Manager
Little Caesars Pizza
02.2017 - 02.2018
Education
Bachelor of Science - Audio Engineering
University of Colorado Denver
Aurora, CO05-2027
High School Diploma -
Jack Britt High School
Fayetteville, NC06-2016
Skills
- Management
- Sales
- Customer Service
- Multitasking and organization
- CRM software
- Strong work ethic
- Tech-Savvy
- Excellent communication
- Point-of-sale system
- Staff education and training
- Data processing
- Data entry
Timeline
Commercial Service Advisor
Elevated Equipment Supply
09.2024 - Current
Sales Associate
Way to Grow
06.2023 - 09.2024
Solventless Extraction Technician
Dutch Botanicals
09.2022 - 05.2023
Hydrocarbon Extraction Technician
Terrapin
10.2021 - 09.2022
Cultivation Technician
Green Man Cannabis
03.2019 - 10.2021
Assistant Manager
Little Caesars Pizza
02.2017 - 02.2018
Bachelor of Science - Audio Engineering
University of Colorado Denver
High School Diploma -
Jack Britt High School
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