Juan Renteria
Kingwood
Summary
Dynamic Commercial Service Advisor at Mercedes-Benz of The Woodlands, recognized for enhancing customer retention through exceptional communication and attentive service. Proven ability to manage multiple priorities while maintaining meticulous records, leading to increased repeat business and high customer satisfaction. Skilled in service estimates and complaint resolution, fostering trust and loyalty with clients.
Overview
2026
2026
years of professional experience
Work History
Commercial Service Advisor
Mercedes-benz Of The Woodlands
08.2015 - 04.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
On-Site Service Technician
Alex Rodriguez Merecedes-Benz
03.2007 - 08.2015
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Service Advisor
Alex Rodriguez Merecedes-Benz
Education
Certificate of Completion - Automotive Technology
Universal Technical Institute
Houston09-2001
High School Diploma -
Edinburg High School
Edinburg, TX12-1997
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Listening skills
- Excellent communication
- Service estimates
- Complaint resolution
- Service scheduling
- Workflow management
- Customer retention
Languages
Spanish
Native or Bilingual
Timeline
Commercial Service Advisor
Mercedes-benz Of The Woodlands
08.2015 - 04.2025
On-Site Service Technician
Alex Rodriguez Merecedes-Benz
03.2007 - 08.2015
Service Advisor
Alex Rodriguez Merecedes-Benz
Certificate of Completion - Automotive Technology
Universal Technical Institute
High School Diploma -
Edinburg High School
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