Ian Tway
Austin
Summary
Dedicated front-of-house employee with strong teamwork and training skills. Experienced in customer service and project management, consistently contributing to a positive work environment.
Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded.
Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Employee
Chick Fil A (Parmer)
Austin, Texas
12.2022 - 02.2025
- . I was a front of house worker and had worked every positions that we had there, like bagging, stocking, etc.
- . As well as having worked every closing positions. I also trained some new employees and they went on to work there for a long time as well.
- . I worked there with a gap in the summer of 2024 for a summer job.
Laborer
NYOS Charter School
Austin, Texas
06.2024 - 07.2024
- . I worked to help improve the school I went too, which involved building, and taking down things marked by the school.
- . I helped reorganize classrooms and move them where needed.
- . Operated hand tools and equipment for maintenance tasks efficiently.
Laborer
NYOS Charter School
Austin, TX
06.2025 - 07.2025
- Operated maintenance equipment to ensure school facilities remained safe and functional.
- Assisted in setup and breakdown of school events, contributing to smooth operations.
- Collaborated with team members to complete tasks efficiently and support daily operations.
- Conducted minor repairs on school facilities, improving functionality and reducing downtime.
Front of House Employee
Chick Fil-A (Tech-Ridge)
Austin, TX
01.2026 - 02.2026
- Provided exceptional customer service, ensuring a welcoming environment for all patrons.
- Managed cash register operations, handling transactions with accuracy and efficiency.
- Focused more on making customers happy and helped bring a smile to children's faces
Education
High School Diploma -
NYOS Charter School
Austin, TX06-2025
Associate of Science - Chemistry
Austin Community College
Austin, TX2027
Skills
- Customer service
- Equipment maintenance
- Team building
- Project management
- Employee training
- Communication skills
Accomplishments
- . AB Honor Roll
Certification
. Food handlers
Timeline
Front of House Employee
Chick Fil-A (Tech-Ridge)
01.2026 - 02.2026
Laborer
NYOS Charter School
06.2025 - 07.2025
Laborer
NYOS Charter School
06.2024 - 07.2024
Front of House Employee
Chick Fil A (Parmer)
12.2022 - 02.2025
High School Diploma -
NYOS Charter School
Associate of Science - Chemistry
Austin Community College