Ian Wallace
Amarillo,TX
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
1
1
year of professional experience
Work History
Supervisor
Toot'n Totum
Canyon, TX
07.2023 - 08.2024
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Responded to customer questions regarding products, prices and availability.
- Established and enforced clear goals to keep employees working collaboratively.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Monitored employee productivity to provide constructive feedback and coaching.
Education
High School Diploma -
Canyon High School
Canyon, TX05-2024
Skills
- Workflow Optimization
- Data Analysis
- Goal-Oriented Strategic Planning
- Inventory Management
- Staff Management
References
References available upon request.
Timeline
Supervisor
Toot'n Totum
07.2023 - 08.2024
High School Diploma -
Canyon High School
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