Summary
Work History
Education
Skills
Affiliations
Websites
References
Timeline
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Ian Yang

North Mankato,MN

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Digital Personal Shopper

Walmart
Mankato, MN
2023 - Current
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Engaged often with customers seeking help over the phone, resolving their concerns and deescalating situations where customers were agitated professionally.

Cook

Costanza's Pizzeria
Mankato, MN
2022 - 2023
  • Set up work stations prior to opening to minimize prep time.
  • Checked completed orders for correct quantity and quality.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Worked shifts where no other employees were clocked in, managing rush hours effectively and smoothly.

2nd Ops Assembler

Mikros Engineering
Brooklyn Park, MN
2022 - 2022
  • Assembled machinery from component parts, following prescribed instructions to support correct configurations.
  • Completed accurate assembly work by positioning and aligning components.
  • Identify problems that may affect product quality and take corrective action when required.
  • Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
  • Assembled and completed products according to production schedules.

Digital Personal Shopper

Walmart
Blaine, MN
2021 - 2021
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Answered store and merchandise questions and led customers to wanted items.
  • Performed administrative and closing shift duties such as making phone calls to customers with late/expired orders and maintaining clean work stations department-wide.

Back Line Cook

McDonald's
Spring Lake Park, MN
2020 - 2020
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Checked completed orders for correct quantity and quality.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Ensured that all food was cooked at the correct temperature and stored correctly.

Education

High School Diploma -

Spring Lake Park Senior High School
Spring Lake Park, MN
05-2022

Skills

  • Prioritizing Orders
  • Planning and Organization
  • Upbeat and Outgoing Attitude
  • Verifying Order Accuracy
  • Heavy Lifting
  • Customer Service
  • Attention to Detail
  • Mobile Ordering Understanding
  • Physical Stamina

Affiliations

  • Chess
  • Fishing
  • Trading Card Games
  • Cooking
  • Crocheting
  • Dungeons & Dragons

References

References available upon request.

Timeline

Digital Personal Shopper

Walmart
2023 - Current

Cook

Costanza's Pizzeria
2022 - 2023

2nd Ops Assembler

Mikros Engineering
2022 - 2022

Digital Personal Shopper

Walmart
2021 - 2021

Back Line Cook

McDonald's
2020 - 2020

High School Diploma -

Spring Lake Park Senior High School

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Ian Yang