Ian Yerkey
Peoria,AZ
Summary
Proven leader and skilled hairstylist with a track record of driving business growth at A&I Styles LLC and enhancing customer retention. Expert in POS software and customer relationship management, adept at multitasking and problem-solving. Achieved significant revenue increase by implementing strategic initiatives and fostering strong client relationships.
Overview
12
12
years of professional experience
Work History
Co-Owner
A&I Styles LLC
05.2024 - Current
- Established foundational processes for business operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Manage phone calls and texts from client in professional and effective manner
Hairstylist
Great Clips
10.2021 - 04.2024
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Mixed pigments and used proper techniques to achieve desired color.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Counted and documented opening and closing cash amounts daily.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Demonstrated thorough knowledge of all salon products and services.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed 30 phone/text messages calls per day
Tool Rental Associate
Home Depot
07.2017 - 10.2021
- Inspected and tested tools to locate worn and damaged parts and malfunctions.
- Supplied information about rental items to inform customers of tool availability and operation.
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
- Examined, received and tagged tools to be cleaned, stored and repaired.
- Used POS system to compute and receive payments for rentals.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Managed phone in professional and informative manner
Sales Associate
Hot Topic
01.2013 - 06.2017
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree - Cosmetology
The Studio Academy of Beauty
Phoenix, AZ10.2021
High School Diploma -
Penn Foster Career School
Scranton, PA04.2013
Skills
- Business Growth
- POS Software
- Budget Development
- Customer Retention
- Customer Relationship Management (CRM)
- Multitasking
- Small business operations
- Inventory Management
- Hair maintenance expert
- Continuing education
- Professionalism
- Problem-Solving
- Appointment Scheduling
Timeline
Co-Owner
A&I Styles LLC
05.2024 - Current
Hairstylist
Great Clips
10.2021 - 04.2024
Tool Rental Associate
Home Depot
07.2017 - 10.2021
Sales Associate
Hot Topic
01.2013 - 06.2017
No Degree - Cosmetology
The Studio Academy of Beauty
High School Diploma -
Penn Foster Career School
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